Versión 7.0.8, May 2025

➡️ Visual Reference for WhatsApp Tier, Quality Rating, and Status

We’ve introduced a visual reference to easily display the tier, quality rating, and status of your WhatsApp numbers. This update aims to address common client questions and provide clearer visibility into the performance and status of your WhatsApp numbers. You can become eligible for more features when your business maintains a High quality rating.

➡️ Live Chat Canned Messages & Quick Replies

Canned Messages allow agents to quickly select predefined responses to common questions, saving time and improving response consistency. This feature helps manage repetitive inquiries efficiently, ensuring a smoother experience for both agents and customers.

➡️ Redirect Chatbot Conversations to Specific Teams in Live Chat

You can now configure your Chatbot to redirect conversations to a specific team in Live Chat, based on the options selected by users. This optional feature streamlines the process by ensuring that conversations are routed directly to the right group of agents, improving efficiency and further enhancing the customer experience.

📆 What’s coming your way!

Improved API Key Management
Credits and Limits
Integrate SMPP Traffic to Dashboard
JSON-based SFTP solution

Versión 7.0.6, March 2025

➡️ Conversation Management: Default Team Assignment for Agent & Team Allocation

Live Chat allows you to designate a default team from all the teams created and configured in your account. When the default team feature is enabled, any new incoming conversation will be automatically assigned to that team, ensuring a seamless start to the interaction. If necessary, agents from the default team can reassign the conversation to a different team, improving efficiency and workflow management.

➡️ AI-Powered Documentation Assistance

Finding answers in the Messangi documentation just got easier! We've enabled an AI assistant directly within our documentation portal. Ask your questions using the search or question feature, and the AI will scan our user guides and API documentation to instantly provide you with relevant answers. Spend less time searching and more time building with Messangi!

➡️ WhatsApp Template Analytics

This feature gives you insights into how your message templates perform. It shows key stats like messages sent, delivery, and read rates, allowing users to identify patterns and optimize engagement strategies. For templates with buttons, it also tracks clicks. Users must request activation for their WhatsApp Business Account and enable click tracking for individual templates to activate these analytics.

📆 What’s coming your way!

Space API Key management
Chatbot Interaction Team Assignment
WhatsApp - Tier, quality rating, and status visual reference

Version 6.9.5, November 2024

➡️ Data collection via chatbots

Chatbots can now collect and store user-specific information, such as names, emails, or addresses. Capturing this data improves users' experience with chatbots while allowing interactions to be effectively personalized.

➡️ WhatsApp CTA and Quick Reply Combined Buttons

Create templates with Call-to-Action (CTA) buttons and Quick Reply options integrated into the same component. This allows both types of interactive elements to coexist within a single template, making designing and delivering messages that offer multiple engagement options in a unified format easier.

💡 Improvements

➡️ Improving File Uploads in Chatbot

When users upload files through the Reply Button, the original file names will be retained instead of replaced with a default timestamp. This change provides better clarity and ensures a smoother, more intuitive user experience.

➡️ Live Chat Dashboard

This improvement offers a more intuitive interface and streamlined features, making it easier to manage real-time customer interactions and deliver better support.

📆 What’s coming your way!

Live Chat & Chatbot - Team assignment based on interaction
WhatsApp Template Metrics
Space API Key management

Version 6.7.4, September 2024

➡️ WhatsApp Templates | Allow combining buttons (API)

This new feature in our WhatsApp Sending API and Interface enables the inclusion of up to 10 buttons in a single template, allowing for a combination of different button types, such as "quick reply" and "call to action" (CTA) within the same template.

➡️ Embedded SignUp

This self-service feature allows users to independently create and manage WhatsApp Business Accounts (WABA) through a fully automated, user-friendly interface, eliminating the need for assistance. The embedded registration streamlines the onboarding process—connecting the WhatsApp Business admin account, creating the WABA, and verifying the phone number—reducing setup time from days to minutes.

Version 6.6.4, August 2024

➡️ Chatbot & WhatsApp l List messages and reply buttons

This feature introduces support for list messages and reply buttons, enhancing the interaction options available and allowing users to create more dynamic and interactive conversations. List messages enable users to select options from a list, while reply buttons simplify quick responses, making the chatbot experience more efficient and user-friendly.

➡️ LiveChat l Emojis, Multimedia sharing, and multi-language support

Users can now send emojis and multimedia files, such as images and videos, improving communication and engagement. Additionally, it will automatically adopt the language configured in the space settings, with reliable support for English, Spanish, and Portuguese available.

📆 What’s coming your way!

Live Chat & Chatbot - Team assignment based on interaction
Live Chat dashboard improvement
Chatbot data capture
User login multi-factor authenticator (MFA)
WhatsApp embedded sign-up

Version 6.3.6, May 2024

➡️ Handling Messaging Logs Types

The dashboard enhances Messaging Logs management by allowing users to preview multimedia and location features. It displays the original content for incoming WhatsApp messages or an indicative icon for media. It also displays WhatsApp location messages directly on Google Maps.

➡️ Template Quality

Meta now assigns the templates a "Quality Score" (High, Medium, Low). Administrators receive notifications for any quality changes, allowing for necessary adjustments. The list and preview of templates now display the quality score and related details. Additionally, when editing templates, you'll see the quality information with an explanatory icon and template specifics like type and language.

📆 What’s coming your way!

Chatbot to Live Chat Redirect: Team assignment based on interaction
Chatbot: Data capture
Live Chat: Agents will be able to send multimedia messages
WhatsApp: Embedded sign-up

Version 6.2.2, April, 2024

➡️ LiveChat | Redirection from Chatbot

This feature seamlessly transfers conversations from a Chatbot to a live agent on the Live Chat module. This allows consumers to talk with a live human when automated responses do not solve their issue.

➡️ Chatbot l Add RCS as channel for Chatbot campaigns

Allow users to interact with a chatbot through Rich Communication Services (RCS).

➡️ Chatbot l Date range filter in Chatbot performance report

Provide insights of Chatbot usage and analytics over different periods of time.

➡️ Subscribers List l Source Column

This column records the origin or source of each subscriber's entry, helping to track where subscribers are coming from.

📆 What’s coming your way!

Voice as a Channel
Workflow & Automation
Integration with Instagram, and more!

Version 5.22.10, October, 2023

➡️ Enhanced Performance Reports

Dive deeper into your campaign analytics with our revamped performance reports. Get a clearer picture of your campaign’s efficiency with new KPIs such as:

Delivery Rate: Understand how many of your messages successfully reached the recipients.
Open Rate: Measure the effectiveness by seeing how many users opened your message.
CTR: (Click Through Rate) Analyze how many unique users clicked on the embedded links.

➡️ WhatsApp Conversation Analytics

Access detailed insights for your WhatsApp campaigns with our new "View Details" button in the Messaging Dashboard. Dive into comprehensive reports, visual charts, and data categorized by type and location, empowering you to shape future strategies based on user interactions and preferences.

➡️ Hassle-Free Contact Blacklisting

Managing your contact list just got a whole lot easier! Now, upload contacts through a CSV file and instantly blacklist individuals to refine your campaigns and enhance user experience.

💡 Improvements

Broadcaster l Improving visualization of Digital Coupon and Member Card templates in small display resolutions
Broadcaster l Improving Raffle Giveaway Campaign Overview and Summary
Broadcaster l Improving Keyword Campaign Overview and Summary
Broadcaster l Increased to 30 characters the maximum length of answers in Polls & Surveys campaigns with question type Multiple Choice
Broadcaster and Enterprise Manager l Changing the default date range of reports to “This week”
Enterprise Manager l The welcome logo configured for the space is going to be used in the space activation/deactivation email notifications

📆 What’s coming your way!

Live Chat module