August 2026

➡️ Customize Your Platform With White-Label Branding

Environments now support full branding customization — welcome image, logo, icon, and favicon — for a consistent identity across the Administration Console, Communications Platform, and Live Chat. Individual Workspaces can also apply their own branding, giving each team the flexibility to stay on-brand.

Environment Documentation here! Workspace Documentation here!

➡️ Use Your Own Branded Live Chat Domain

Configure a custom Live Chat URL at the Environment or Workspace level to replace the standard domain. Users are automatically redirected to your organization's branded URL, reinforcing consistency at every customer touchpoint.

Environment Documentation here! Workspace Documentation here!

➡️ Multi-Factor Authentication (MFA) for Live Chat

Multi-Factor Authentication is now available for Live Chat at the Workspace level. Users verify their identity with a one-time code sent by email before accessing the Communications Platform, giving admins tighter control over access.

Full Documentation here!

➡️ Create WhatsApp Carousel Message Templates

Build WhatsApp Carousel Message Templates directly in the Communications Platform. Showcase 2 to 10 scrollable cards per message, each with an image or video, text, and up to two interactive buttons — a more visual way to present offers.

Full Documentation here!

April 2026

➡️ Live Chat | Tag Updates

Better organization, greater flexibility.

What’s new:

• Tags now support up to 25 characters per label.
• Tags can include symbols, alphanumeric characters, and spaces.
• You can now assign up to 7 tags per message and per conversation.

Why it matters:

Your team has more space to create descriptive and meaningful tags, making it easier to categorize conversations, identify trends, and keep the inbox organized at scale.

Full Documentation here!

➡️ Live Chat | Search Bar and Filter Updates

Finding the right conversations is now easier.

What changed:

• Active filters now appear as visible labels above the Conversations table, so your team always knows which filters are applied.
• The Export button is now available. Generate a report and download it as a CSV file sent directly to the administrator’s email.

Full Documentation here!

➡️ Broadcast Approval

More control before messages are sent.

What’s new:

• A new approval flow requires an Administrator to approve any broadcast before it is executed.
• Operators must schedule the send time at least 25 minutes in advance, which automatically triggers an email notification to Administrators for review.
• Full support for approval, rejection with comments, rescheduling, expired broadcasts, and deletion.

Why it matters:

Your team gains an additional validation layer before any broadcast reaches your audience, reducing the risk of errors and maintaining control over sending activity.

Full Documentation here!

📅 What’s coming your way!

• Live Chat | Paste Images Directly - Agents can now paste images from their clipboard (Ctrl/Cmd + V) directly into the message composer, with a preview before sending, without needing to use “Attach file.”
• WhatsApp Carousel (API) - Send a single marketing template message with up to 10 horizontally scrollable product cards. Each card supports an image or video header, text, and up to two buttons (quick reply, phone number, or URL).

January 2026 (Version 7.7.4)

➡️ Live Chat Notifications

Never miss a message again.

How it works:

• An orange dot appears when a new message arrives and hasn’t been opened yet.
• The indicator disappears as soon as an agent opens the conversation.
• If the agent is already inside the chat, no indicator is shown.
• Works across all channels (SMS, WhatsApp, etc.) and inbox views.

Why it matters:

Teams can instantly spot unattended conversations and respond faster, especially in high-volume inboxes.

Full Documentation here!

➡️ Campaign Reporting Updates

Clearer KPIs and better visibility across channels.

Broadcast Campaign Cards

We’ve updated the KPIs shown in broadcast cards for:

• SMS
• WhatsApp
• Email

What’s new:

KPI names were standardized for clarity.

• Messages with tracked links show the Clicks KPI.
• Messages without tracked links no longer display Clicks.
• WhatsApp now includes a new KPI: Read, showing how many messages were read by your customers.

This gives you a more accurate view of delivery and engagement, especially for WhatsApp campaigns

Full Documentation here!

➡️ Integration Connections: Important Note!

When activating integrations that rely on Connections, activation is now evaluated per connection instead of being blocked upfront.

This behavior applies to:

• Custom Webhook
• Bright Pattern
• OpenAI

What changed

• The platform attempts to activate the integration and each configured connection independently.
• If no connections are activated successfully: The integration remains inactive. An error message is displayed.
• If at least one connection is activated successfully: The integration becomes active. A notification is shown indicating that not all connections were activated. Connections that fail remain inactive.

When partial activation occurs, a snackbar notification is displayed with a link to the Connections Details dialog, where you can review the activation status of each connection. This dialog is the same one accessible from the Details icon on the integration card.

📅 What’s coming your way!

• WhatsApp Flows - Support for structured, guided interactions within WhatsApp.

November 2025 (Version 7.7.4)

➡️ Edit Display Name for WhatsApp Senders

You can now update the Display Name of your WhatsApp phone numbers directly from the platform. This enhancement makes it simpler to maintain consistent branding across your WABA and ensures your number information stays accurate. The update can be made from the sender configuration area, following Meta’s guidelines for Display Name edits.

➡️ New Credits View in Account Configuration

A dedicated Credits view is now available under Account Configuration. This page gives you quick access to your active credit balance, plan details, and usage information—making it easier to stay on top of your consumption and maintain uninterrupted messaging activity.

📅 What’s coming your way!

• Live Chat - Visual and Audible Notification for New Messages
• WhatsApp - Updated media file types and size limits for uploads

September 2025 (Version 7.5.14)

➡️ Credits and Limits

Check and manage your credit plan in real time from the new Credits tab under Preferences. You can also monitor usage by channel, view remaining balances, and gain better control over your budget.

➡️ Chatbot Drafts

You can save your progress when building chatbot interactions without completing the configuration. This new “Save and Continue” button below the interaction builder lets you pause and return later without losing any data. Campaigns saved this way will be stored in Draft status, making managing complex flows easier and reducing the risk of losing your work mid-process.

➡️ SMS Version 3

SMS API v3 focuses on performance, reliability, and easier integrations. It delivers faster message processing and improved reliability across global routes. You can now send single or bulk messages, track delivery in real time through callbacks, and query message details by ID. The API supports long codes, short codes, alphanumeric senders, and virtual routes—providing a more efficient and seamless messaging experience worldwide.

📅 What’s coming your way!

• Improved WhatsApp Broadcast Reports
• Increase WhatsApp Media Upload limits
• WhatsApp Flow Templates

July 2025 (Version 7.4.2)

➡️ Complete Admin Control Over API Key Management

You can now view key details- creation date, status, and expiration date—from the API tab in your space settings. Plus, you can generate a new API Key with custom expiration options or revoke the existing one instantly when needed. To help prevent service disruptions, we’ve also added email notifications for upcoming expirations. This update gives you greater visibility, flexibility, and security when handling your API integrations.

➡️ Enhance Custom Webhook Payload with Sender Information

We’ve updated our Custom Webhook Integration feature that lets you include sender, channel, and timestamp information in the messages your system receives when an event happens. This is particularly useful for businesses using multiple senders, as it makes it easier to see exactly who triggered the action and through which channel (SMS, WhatsApp). You now have the option to add these details to the message automatically, giving you better visibility and control without needing to change your existing setup. It’s a simple way to make your integrations more informative and organized.

➡️ Improved WhatsApp Visibility in Enabled Channels

We’ve enhanced the WhatsApp experience in the Enabled Channels section to give you greater clarity and control over your senders. You can now easily view your WhatsApp Business Account (WABA) and all associated phone numbers (sender), including key details like sender status, quality rating, messaging tier, and Live Chat availability. These improvements make managing your WhatsApp setup easier, verifying new numbers, and assigning them to your space—all from one streamlined view.

➡️ Add and Manage WhatsApp Phone Numbers in Your WABA

You can now manually add and verify new phone numbers to your WABA directly from the platform. Simply enter the number details, assign it to your space, and complete a quick verification process. Once verified, your new sender will be ready to use within 60–120 minutes. Just remember—each number can only be active in one space at a time. This update gives you more flexibility to manage your WhatsApp senders with ease.

📅 What’s coming your way!

• Credits and Limits
• JSON-based SFTP solution

May 2025 (Version 7.0.8)

➡️ Visual Reference for WhatsApp Tier, Quality Rating, and Status

We’ve introduced a visual reference to easily display the tier, quality rating, and status of your WhatsApp numbers. This update aims to address common client questions and provide clearer visibility into the performance and status of your WhatsApp numbers. You can become eligible for more features when your business maintains a High quality rating.

➡️ Live Chat Canned Messages & Quick Replies

Canned Messages allow agents to quickly select predefined responses to common questions, saving time and improving response consistency. This feature helps manage repetitive inquiries efficiently, ensuring a smoother experience for both agents and customers.

➡️ Redirect Chatbot Conversations to Specific Teams in Live Chat

You can now configure your Chatbot to redirect conversations to a specific team in Live Chat, based on the options selected by users. This optional feature streamlines the process by ensuring that conversations are routed directly to the right group of agents, improving efficiency and further enhancing the customer experience.

📅 What’s coming your way!

• Improved API Key Management
• Credits and Limits
• Integrate SMPP Traffic to Dashboard
• JSON-based SFTP solution

March 2025 (Version 7.0.6)

➡️ Conversation Management: Default Team Assignment for Agent & Team Allocation

Live Chat allows you to designate a default team from all the teams created and configured in your account. When the default team feature is enabled, any new incoming conversation will be automatically assigned to that team, ensuring a seamless start to the interaction. If necessary, agents from the default team can reassign the conversation to a different team, improving efficiency and workflow management.

➡️ AI-Powered Documentation Assistance

Finding answers in the Messangi documentation just got easier! We've enabled an AI assistant directly within our documentation portal. Ask your questions using the search or question feature, and the AI will scan our user guides and API documentation to instantly provide you with relevant answers. Spend less time searching and more time building with Messangi!

➡️ WhatsApp Template Analytics

This feature gives you insights into how your message templates perform. It shows key stats like messages sent, delivery, and read rates, allowing users to identify patterns and optimize engagement strategies. For templates with buttons, it also tracks clicks. Users must request activation for their WhatsApp Business Account and enable click tracking for individual templates to activate these analytics.

📅 What’s coming your way!

• Space API Key management.
• Chatbot Interaction Team Assignment.
• WhatsApp - Tier, quality rating, and status visual reference.

November 2024 (Version 6.9.5)

➡️ Data collection via chatbots

Chatbots can now collect and store user-specific information, such as names, emails, or addresses. Capturing this data improves users' experience with chatbots while allowing interactions to be effectively personalized.

➡️ WhatsApp CTA and Quick Reply Combined Buttons

Create templates with Call-to-Action (CTA) buttons and Quick Reply options integrated into the same component. This allows both types of interactive elements to coexist within a single template, making designing and delivering messages that offer multiple engagement options in a unified format easier.

💡 Improvements

➡️ Improving File Uploads in Chatbot

When users upload files through the Reply Button, the original file names will be retained instead of being replaced with a default timestamp. This change provides better clarity and ensures a smoother, more intuitive user experience.

➡️ Live Chat Dashboard

This improvement offers a more intuitive interface and streamlined features, making it easier to manage real-time customer interactions and deliver better support.

📅 What’s coming your way!

• Live Chat & Chatbot - Team assignment based on interaction.
• WhatsApp Template Metrics.
• Space API Key management.

September 2024 (Version 6.7.4)

➡️ WhatsApp Templates | Allow combining buttons (API)

This new feature in our WhatsApp Sending API and Interface enables the inclusion of up to 10 buttons in a single template, allowing for a combination of different button types, such as "quick reply" and "call to action" (CTA) within the same template.

➡️ Embedded SignUp

This self-service feature allows users to independently create and manage WhatsApp Business Accounts (WABA) through a fully automated, user-friendly interface, eliminating the need for assistance. The embedded registration streamlines the onboarding process—connecting the WhatsApp Business admin account, creating the WABA, and verifying the phone number—reducing setup time from days to minutes.

August 2024 (Version 6.6.4)

➡️ Chatbot & WhatsApp | List messages and reply buttons

This feature introduces support for list messages and reply buttons, enhancing the interaction options available and allowing users to create more dynamic and interactive conversations. List messages enable users to select options from a list, while reply buttons simplify quick responses, making the chatbot experience more efficient and user-friendly.

➡️ LiveChat | Emojis, Multimedia sharing, and multi-language support

Users can now send emojis and multimedia files, such as images and videos, improving communication and engagement. Additionally, it will automatically adopt the language configured in the space settings, with reliable support for English, Spanish, and Portuguese available.

📅 What’s coming your way!

• Live Chat & Chatbot - Team assignment based on interaction.
• Live Chat dashboard improvement.
• Chatbot data capture.
• User login multi-factor authenticator (MFA).
• WhatsApp embedded sign-up.

May 2024 (Version 6.3.6)

➡️ Handling Messaging Logs Types

The dashboard enhances Messaging Logs management by allowing users to preview multimedia and location features. It displays the original content for incoming WhatsApp messages or an indicative icon for media. It also displays WhatsApp location messages directly on Google Maps.

➡️ Template Quality

Meta now assigns the templates a "Quality Score" (High, Medium, Low). Administrators receive notifications for any quality changes, allowing for necessary adjustments. The list and preview of templates now display the quality score and related details. Additionally, when editing templates, you'll see the quality information with an explanatory icon and template specifics like type and language.

📅 What’s coming your way!

• Chatbot to Live Chat Redirect: Team assignment based on interaction.
• Chatbot: Data capture.
• Live Chat: Agents will be able to send multimedia messages.
• WhatsApp: Embedded sign-up.

April 2024 (Version 6.2.2)

➡️ LiveChat | Redirection from Chatbot

This feature seamlessly transfers conversations from a Chatbot to a live agent on the Live Chat module. This allows consumers to talk with a live human when automated responses do not solve their issue.

➡️ Chatbot | Add RCS as channel for Chatbot campaigns

Allow users to interact with a chatbot through Rich Communication Services (RCS).

➡️ Chatbot | Date range filter in Chatbot performance report

Provide insights into Chatbot usage and analytics over different periods.

➡️ Subscribers List | Source Column

This column records the origin or source of each subscriber's entry, helping to track where subscribers are coming from.

📅 What’s coming your way!

• Voice as a Channel.
• Workflow & Automation.

October 2023 (Version 5.22.10)

➡️ Enhanced Performance Reports

Dive deeper into your campaign analytics with our revamped performance reports. Get a clearer picture of your campaign’s efficiency with new KPIs such as:

• Delivery Rate: Understand how many of your messages successfully reached the recipients.
• Open Rate: Measure the effectiveness by seeing how many users opened your message.
• CTR: (Click Through Rate) Analyze how many unique users clicked on the embedded links.

➡️ WhatsApp Conversation Analytics

Access detailed insights for your WhatsApp campaigns with our new "View Details" button in the Messaging Dashboard. Dive into comprehensive reports, visual charts, and data categorized by type and location, empowering you to shape future strategies based on user interactions and preferences.

➡️ Hassle-Free Contact Blacklisting

Managing your contact list just got a whole lot easier! Now, upload contacts through a CSV file and instantly blacklist individuals to refine your campaigns and enhance user experience.

💡 Improvements

• Broadcaster | Improving visualization of Digital Coupon and Member Card templates in small display resolutions.
• Broadcaster | Improving Raffle Giveaway Campaign Overview and Summary.
• Broadcaster | Improving Keyword Campaign Overview and Summary.
• Broadcaster | Increased to 30 characters the maximum length of answers in Polls & Surveys campaigns with question type Multiple Choice.
• Broadcaster and Enterprise Manager | Changing the default date range of reports to “This week”.
• Enterprise Manager | The welcome logo configured for the space is going to be used in the space activation/deactivation email notifications.

📅 What’s coming your way!

• Live Chat module.

July 2023 (Version 5.20.16)

➡️ Configure final and error messages in Chatbot

Add end-of-conversation messages, and when the user selects an invalid option, ensure an easy and seamless experience throughout the conversation.

➡️ Search for blocked contacts in blacklist

You can now search the blacklist by subscriber, providing more efficient management of blocked contacts.

➡️ Export blocked contacts

This option allows you to export the blacklist with one click, to easily share and backup the information of the blocked contacts.

💡 Improvements

• Improving the visualization of Digital Coupon and Member card templates in small display resolutions.
• Improving Raffle Giveaway and Keyword campaign overview and summary.
• Increase to 30 characters of maximum response length in survey campaigns, with multiple-choice question type.

📅 What’s coming your way!

• Live Chat module.
• Wallet - General improvements.
• Blacklist - Add records from a CSV file.
• WhatsApp - Edit Authentication templates.

June 2023 (Version 5.19.11)

➡️ OpenAI ChatGPT Integration

Build interactive virtual assistants that can carry out conversations in a natural and engaging manner based on your business requirements through SMS or WhatsApp.

➡️ Custom Webhooks

This integration allows you to connect with your own backend or any other service that supports webhooks.

➡️ Transfer to external agents from chatbot

Redirect your conversations from automated chatbot responses to personalized assistance provided by external agents.

➡️ New WhatsApp templates categories

We have made improvements related to the updated categories for WhatsApp business-initiated messages: Authentication, Marketing, and Utility.

💡 Improvements

• Chatbot Campaign Overview and Reports.
• E-Swipe and Geofence Campaign Overview and Summary.
• The Export Report option in the Messaging Dashboard allows you to view all logs. An estimated time for receiving the report will be provided.
• Adding new default opt-out keywords in Spanish.
• The chatbot webhook option has been updated to capture previously requested user data and send it to the webhook.

📅 What’s coming your way!

• Integration with IBM Watson Assistant.
• Click Through Metrics and Reports.
• Delivery Rate Graphs.
• Adding from CSV to Blacklist.
• Email verification.

January 2023 (Version 5.1.1)

➡️ Bright Pattern Integration

Integration with Bright Pattern, a Cloud Contact Center Software that enables WhatsApp and SMS as a customer support channel for live chat.

➡️ WhatsApp Account Management

We’ve incorporated the management of WhatsApp Number Display Profiles in our platform.

📅 What’s coming your way!

• Click Through Metrics and Reports.
• Custom Domain Option.
• WhatsApp Message Status Callback.

November 2022 (Version 4.11.0)

➡️ Enhanced WhatsApp Templates

Create templates that include headers, media, quick replies, and call-to-action buttons. Now with the creation and approval of WhatsApp templates is automatic and sent to be approved directly.

➡️ Multimedia Support Chatbot

Now with our direct integration with WhatsApp, you'll be able to add attachments, captions, images, and more to your chatbot.

➡️ E-swipe Preview

We have improved the display of the E-swipe template when configuring the campaign.

📅 What’s coming your way!

• Bright Pattern Integration.
• Campaign Overview Improvements.
• Simplified Login Portal.

June 2022 (Version 3.11.0)

➡️ Chatbot

The Chatbot Service is a tool to get you started in all these areas. Its current implementation is a menu-based decision tree hierarchical scheme presented to the user to make selections to dig deeper towards the answer that is being sought.

➡️ Web Polls & Surveys

Web Polls and Surveys is one of the tools offered by the platform that will allow you to expand your knowledge of your business environment by actively pursuing information from your current and potential customers in a continuous.

➡️ Improved Link Tracker

You can now send unique links to customers. We also improved the link tracking feature so you can now have more details on who opens your links.

📅 What’s coming your way!

• Winner Table.

March 2022 (Version 3.10.2)

➡️ Messaging Dashboard improvements

We have updated our Dashboard with our newest messaging channels, RCS and WhatsApp. You'll be able to see their metrics breakdowns for inbound/outbound messages, and you can sort the data if you want. We also kept the already existing channels: SMS, Email, and Push. You can also track your traffic with our KPIs: Total Inbound, Total Outbound, and Total Messages.

➡️ WhatsApp for Interactive Campaigns updates

We added WhatsApp channels to E-swipe, Web Trivia, and Raffle. Now you’ll be able to use those campaigns and share them through your WhatsApp Business Account.

If you haven’t added a sender for WhatsApp, you’ll see a validation message that will assist you in requesting the channel.

➡️ Message and Interactive Campaign Card update

We gave a lift up to the Performance Report section, the style is the same for Messaging and Interactive campaigns. The Campaign Card selection now allows the user to quickly spot which channels are available for each Campaign Type.

➡️ Subscriber section update

We’ve implemented a search by source or by campaign name. This will allow our users to search by any of those columns, filter, and extract a CSV file to reengage their end clients. There’s also a filter for a member since the column and the last update.

➡️ ibeacons

Now you’ll be able to configure a beacon for your Digital Coupon to send to clients a push message related to your promotions. (iOS only)

➡️ Wallet & Credentials updates

Also, update how we upload our Wallet credentials to the new Google Pay format .p12

➡️ Other improvements

We worked on the blacklist, RCS, Trivia processes, expired campaign triggers, and other items related to the maintenance of the microservices.

📅 What’s coming your way!

• Permission: view and edit restrictions for Enterprise Manager.
• WhatsApp Templates and Messaging.
• Web Polls and Surveys.
• Raffle improvements: new prize logic and assistive images.
• Chatbot.
• WhatsApp to Digital Coupon and Member Card.
• Link Tracker improvement.
• Custom URL.
• Enterprise Manager Dashboard for system usage.

February 2022 (Version 3.10.1)

➡️ Navigation Bar

We’ve improved the New Campaign button with a more intuitive dialog, also a standardized view in which you’ll be able to select between Messaging or Interactive Campaigns. Just type in the Campaign’s title, click on the type, and you’re set to go.

We’ve improved your Messaging and Interactive Campaign’s report view. You may find the Messaging Report and the Interactive Campaign Report on the Performance Reports option. Here you’ll be able to filter by date, type, and status. Also, you can create a campaign using the New Message and New Campaigns buttons, which will redirect you to the Campaign Card Selector.

➡️ Subscribers

We’ve improved the Subscribers management with a cleaner view and selection for Segments and Filters. You will also be able to select any filters or segments that you’ve created.

➡️ Sender's operation timer

Here you’ll be able to manage the messaging restrictions in case you need to schedule work hours. This allows you to select days, times, and time zones.

January 2022 (Version 3.10.0)

➡️ WhatsApp

Use WhatsApp for Business to connect and engage your customers, you’ll be able to respond to messages and share your interactive campaigns (Trivia, Polls & Surveys). Use our UI or connect to the API.

➡️ RCS

Use RCS to also connect and engage your customers, and configure SMS as a fallback channel for iOS users. Share your interactive campaigns (Trivia, Polls & Surveys). Use our UI or connect to the API.

➡️ API Automatic triggers

This will allow a user to set parameters and values that will act as rules to trigger a specific action (message or campaign) in the Digital Engagement Platform.