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Digital Engagement PLATFORM
Getting Started
The Basics
Platform Overview
Multi-Factor Authentication (MFA)
Message Status
SMS Status
WhatsApp Status
Email Status
Push Notifications Status
RCS Status
Messaging & Campaign Management
Messaging Campaigns
SMS
Email
Push campaign
RCS campaign
WhatsApp campaign
Interactive Campaigns
E-swipe
Digital Coupon
GeoFence
Member Card
Keyword
Raffle Giveaway
Crack the Ice
Peel it
Scratch Card
Spin (Spin 2 Win)
Slot Machine
Creating Interactive Campaigns
Subscription Form
Polls & Surveys
Web Polls & Surveys
Trivia
Web Trivia
Campaign Combos
Dashboard and Usage Reports
Messaging Reports
Subscribers Reports
Messaging Logs
Campaign Elements
Delivery
Define Recipients
Message Content
Message Personalization
Link Tracker
Mobile Wallet Elements
Summary
Throttle
Prize Configuration
Prize Notification Messages
Wallet Communications
Telecom Prizes
Keyword (Webhook WhatsApp)
Campaign Performance Reports
Messaging Campaign Reports
Delivery Performance tab
Delivery tab
Delivery Endpoint
Messaging & Campaign Report Cards
Campaign Overview tab
KPIs
Performance tab
Link Tracking
Participants
Interaction Events tab
Prizes and Winners Reports
Keyword Usage
Chatbot Interactions
Wallet Pass
Pass Holders & Communications
Pass Redemption
Questions and Answers
Templates
SMS Template
Email Template
Push Template
WhatsApp Templates
Metadata section
Personalize Marketing & Utility Template
Personalize Authentication Template
Adding Variables (placeholders)
Test & Edit Template
WhatsApp Template Quality Status
Template Analytics
Webhook Notification Payload Examples
Notes and Policy
Interactive Campaign Templates
Spin to Win Template
Slot Machine Template
Reveal Campaigns Templates
E-Swipe Template
Digital Coupon Template
Member Card Template
Subscribers
Adding your Subscribers
Blacklisted Subscribers
Managing Subscribers
Platform Preferences
Company Information
Set up a Mobile App for Push Notifications
Invite Users to the Platform
Access your API Key
Add your Wallet Certificate
Integrations
Custom Webhook
OpenAI
Bright Pattern
Slack Integration
Channel Management
Enabled Channels
Enabling Email
Enabling Push Notifications
Embedded Signup (WhatsApp)
Managing WhatsApp Profiles
Consent Management
Verify WABA phone number via OTP authentication
Inbound Loop Prevention
Account Configuration
Edit your Profile Information
User Guide
Support Center
Log out of the Platform
Navigate Between Spaces
Chatbot
Chatbot Overview
Delivery and Triggers
Invitation Message
Welcome Message & Interactions
Regular Message
List Message
Reply Button
Attributes
Final Message & Error Message
Setting Webhook
Chatbot Summary and Reports
Chatbot Setup Example
Live Chat
Overview
Initial Setup
Getting Started
Start Conversation
Integrate Chatbot with Live Chat
Inbox Management
New Messages
Your Inbox
Mentions & Internal Notes
All Conversations
Unassigned Conversations
Search Bar and Filter
Agent Status
Dashboard
Conversations dashboard
Performance dashboard
Agents dashboard
Inbox Preferences
Contact Data
Dashboard
General Settings
Office Hours
Senders
Teams
Conversation Attributes
Creating and Manage Tags
Automatic Away Mode
Automatic Replies
Scenarios
Start New Conversation
Assign Conversation
Mentions & Create Internal Notes
Create & Assign Tag
API TUTORIALS
Getting Started
Digital Engagement API
Status Codes
Making Requests
Document conventions
Base Response
Authentication
Notes
SMS
Outbound SMS
Inbound SMS
Callback URL (MT)
Callback URL (MO)
WhatsApp
WhatsApp Business Step by Step Onboarding
Creating & Sending WhatsApp Text Message Template
Creating & Sending WhatsApp Media Message Template
Creating & Sending WhatsApp Authentication Template
Creating WhatsApp Session Messages
Simulating Inbound WhatsApp Message
Callback URL WhatsApp Business
Wallet
Creating Wallet Template
Updating Wallet Template
Creating Wallet Passes
Downloading Wallet Pass
Wallet API Examples
Adding Multiple Links Backside Wallet
Email
Messaging
List Management
Broadcast
Multiple Choice
Two Factor Authentication
Two Factor Authentication (WhatsApp)
URL Shortener
Blacklisted Subscriber
Reporting
MOBILE SDK OVERVIEW
Intro
iOS SDK Setup
Android SDK Setup
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