May

May 2025 (Version 7.0.8)

➡️ Visual Reference for WhatsApp Tier, Quality Rating, and Status

We’ve introduced a visual reference to easily display the tier, quality rating, and status of your WhatsApp numbers. This update aims to address common client questions and provide clearer visibility into the performance and status of your WhatsApp numbers. You can become eligible for more features when your business maintains a High quality rating.

➡️ Live Chat Canned Messages & Quick Replies

Canned Messages allow agents to quickly select predefined responses to common questions, saving time and improving response consistency. This feature helps manage repetitive inquiries efficiently, ensuring a smoother experience for both agents and customers.

➡️ Redirect Chatbot Conversations to Specific Teams in Live Chat

You can now configure your Chatbot to redirect conversations to a specific team in Live Chat, based on the options selected by users. This optional feature streamlines the process by ensuring that conversations are routed directly to the right group of agents, improving efficiency and further enhancing the customer experience.

📅 What’s coming your way!

• Improved API Key Management
• Credits and Limits
• Integrate SMPP Traffic to Dashboard
• JSON-based SFTP solution

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