November

November

RELEASE NOTES

November 2024 (Version 6.9.5)

➡️ Data collection via chatbots

Chatbots can now collect and store user-specific information, such as names, emails, or addresses. Capturing this data improves users' experience with chatbots while allowing interactions to be effectively personalized.

Chatbot Data Collection

➡️ WhatsApp CTA and Quick Reply Combined Buttons

Create templates with Call-to-Action (CTA) buttons and Quick Reply options integrated into the same component. This allows both types of interactive elements to coexist within a single template, making designing and delivering messages that offer multiple engagement options in a unified format easier.

💡 Improvements

➡️ Improving File Uploads in Chatbot

When users upload files through the Reply Button, the original file names will be retained instead of being replaced with a default timestamp. This change provides better clarity and ensures a smoother, more intuitive user experience.

➡️ Live Chat Dashboard

This improvement offers a more intuitive interface and streamlined features, making it easier to manage real-time customer interactions and deliver better support.

Live Chat Dashboard

📅 What’s coming your way!

  • Live Chat & Chatbot - Team assignment based on interaction.
  • WhatsApp Template Metrics.
  • Space API Key management.
Updated about 1 month ago