May

May 2024 (Version 6.3.6)

➡️ Handling Messaging Logs Types

The dashboard enhances Messaging Logs management by allowing users to preview multimedia and location features. It displays the original content for incoming WhatsApp messages or an indicative icon for media. It also displays WhatsApp location messages directly on Google Maps.

➡️ Template Quality

Meta now assigns the templates a "Quality Score" (High, Medium, Low). Administrators receive notifications for any quality changes, allowing for necessary adjustments. The list and preview of templates now display the quality score and related details. Additionally, when editing templates, you'll see the quality information with an explanatory icon and template specifics like type and language.

📅 What’s coming your way!

• Chatbot to Live Chat Redirect: Team assignment based on interaction.
• Chatbot: Data capture.
• Live Chat: Agents will be able to send multimedia messages.
• WhatsApp: Embedded sign-up.

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