April

April 2024 (Version 6.2.2)

➡️ LiveChat | Redirection from Chatbot

This feature seamlessly transfers conversations from a Chatbot to a live agent on the Live Chat module. This allows consumers to talk with a live human when automated responses do not solve their issue.

➡️ Chatbot | Add RCS as channel for Chatbot campaigns

Allow users to interact with a chatbot through Rich Communication Services (RCS).

➡️ Chatbot | Date range filter in Chatbot performance report

Provide insights into Chatbot usage and analytics over different periods.

➡️ Subscribers List | Source Column

This column records the origin or source of each subscriber's entry, helping to track where subscribers are coming from.

📅 What’s coming your way!

• Voice as a Channel.
• Workflow & Automation.

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