June

June 2023 (Version 5.19.11)

➡️ OpenAI ChatGPT Integration

Build interactive virtual assistants that can carry out conversations in a natural and engaging manner based on your business requirements through SMS or WhatsApp.

➡️ Custom Webhooks

This integration allows you to connect with your own backend or any other service that supports webhooks.

➡️ Transfer to external agents from chatbot

Redirect your conversations from automated chatbot responses to personalized assistance provided by external agents.

➡️ New WhatsApp templates categories

We have made improvements related to the updated categories for WhatsApp business-initiated messages: Authentication, Marketing, and Utility.

💡 Improvements

• Chatbot Campaign Overview and Reports.
• E-Swipe and Geofence Campaign Overview and Summary.
• The Export Report option in the Messaging Dashboard allows you to view all logs. An estimated time for receiving the report will be provided.
• Adding new default opt-out keywords in Spanish.
• The chatbot webhook option has been updated to capture previously requested user data and send it to the webhook.

📅 What’s coming your way!

• Integration with IBM Watson Assistant.
• Click Through Metrics and Reports.
• Delivery Rate Graphs.
• Adding from CSV to Blacklist.
• Email verification.

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