The process of how a user authenticates in Authentication & Connect API is associated with an API Key that is encrypted and contains information intrinsic to the user, that is, a user who has an API Key is considered a valid user or request.

Active API Key: To obtain an Active API Key, users with the Admin role should go to the Preferences section and select the API tab in the Digital Engagement Platform's user interface (UI). Access the designated API Key from the API tab to the Platform’s account. With this API Key, developers can create APIs that interact with information in your Platform’s account. For more information, visit the Access your API Key section.

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Users who are not Admin should request the API Key from the Admin user and not from the support team or the commercial representative.