The process of how a user authenticates in Authentication & Connect API is associated with an API Key that is encrypted and contains information intrinsic to the user, that is, a user who has an API Key is considered like a valid user or request.
There are two steps for the user to obtain an API key to authenticate with the system.
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Standard API Key : To obtain a Standard API Key, make first contact with our Support Team. The Support team will provide you user credentials (username and password). With these credentials you need to call the Login method to get the Standard API Key. That is, the standard api key is a token that is generated by calling the login method once you enter the credentials provided by the support team. This token is only valid for a finite period of time : 24 hours.
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Active API Key : To obtain an Active API Key, users with Admin role should go to the Preferences section and select the API tab located in the user interface (UI) of the Digital Engagement Platform. From the API tab, access the designated API Key to the Platform’s account. With this API Key, developers can create APIs that interact with information in your Platform’s account. For more information, go to the Access your API Key section.
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Users who are not Admin should request the API Key from the Admin user and not from the support team or the commercial representative.
Even those API Key are validated in any of the APIs, for this reason, Authentication & Connect is the main API of the platform, because once the support team provides you a valid Standard Api Key, you can use it to login and access the other APIs, but the Standard API Key has a expiration date (1 Day) so you can create a new API Key (custom) with a new configured expiration date.
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The Standard API Key will be provided by our support engineers when the integration process begins.