Administration Console introduction

Use the Administration Console to create and manage Environments, Workspaces, users, communication routes, and platform features.

Understand the platform structure

The Administration Console is a centralized internal tool for managing the two core parts of your messaging infrastructure:

• Environments represent client organizations or distributors. An Environment owns one or more Workspaces.
• Workspaces represent end clients. Each Workspace has its own settings, users, and communication channels.

Manage your messaging operations

Use the platform to:

• Create and configure Workspaces.
• Assign SMS, Email, and WhatsApp routes and delivery channels to Workspaces.
• Configure platform features, including Live Chat.
• Monitor message activity and platform usage.
• Manage users, roles, and permissions.

Navigate the administration console

Use the left navigation sidebar to access the following sections:

• Administration Console dashboard — Monitor outgoing (MT) and incoming (MO) messages across channels and Environments. Use KPIs, filters, graphs, and message metrics to track trends, channel distribution, and platform usage.
• Environments — View and manage Environments and the Workspaces they contain. Use this section to onboard clients and tailor their platform configuration.
• Users — View user roles, monitor user activity, and filter users by Environment or Workspace.

Continue with the guide

Follow the administration console guides to:

1. Set up Workspaces.
2. Monitor message performance with real-time dashboards.
3. Manage users, roles, and permissions.
4. Activate features for your operational needs.