Managing WhatsApp Profiles

Set up your WhatsApp Business profile in the Messangi console and learn how to request verification for an official business account.

Prerequisites

Before you edit your profile:

1. Request the Facebook Business Manager ID from the support team.
2. Confirm that the account approval process is complete.

A WhatsApp Business profile creates a front-facing brand presence on WhatsApp. Your profile can include your business name, address, category, description, email address, and website so people can review your business information before contacting you.

Optional: View your profile in the WhatsApp Business app

Use the WhatsApp Business app to review how your profile appears to customers:

• Android: Open the WhatsApp Business app, then tap More options > Business tools > Business Profile.
• iOS: Open the WhatsApp Business app, then tap Settings > Business Tools > Business Profile.

Set up your WhatsApp Business profile

1. Select Channel Management from the Preferences section.

2. In Enabled channels, locate the WhatsApp sender type and click the Edit icon.

   The console redirects you to the Number Profile tab.

   

3. In the Number Profile tab, review the sender details and complete the profile fields.

   

   Field	Description
   Number	Displays the unique WhatsApp-enabled phone number associated with your WABA. Contact the support team to edit the sender number.
   Display Name	Identifies the number in the console. Contact the support team to edit the display name.
   Tier	Shows how many business-initiated conversations you can send per day, based on your current messaging level.
   Quality Rating	Shows the performance and user experience of your outbound messages. This rating can affect your eligibility to scale messaging limits.
   Status	Shows whether the sender is active and connected to the platform.
   Profile photo	Adds the image customers see first on WhatsApp. Use a professional, clear image that is relevant to your business. The image resolution must be greater than 192 x 192 pixels.
   Category	Defines your business industry. Choose the category that best matches your offerings.
   Description	Summarizes who you are, what you offer, and what customers can expect from your business. Keep it clear and concise.
   About	Sets the display status shown under the sender number and display name. You can include emojis, such as Available 😀.
   Contact Information	Adds your business location, email address, and website. Add these details so customers can contact you outside WhatsApp when needed.

   For more information about Tier, Quality Rating, and Status, see WhatsApp Sender Quality Rating & Status.

4. Click Save.

Verify a WhatsApp Business account

A verified WhatsApp Business account displays a green checkmark badge next to the display name. The badge appears in the profile and chat thread headers and indicates that WhatsApp has verified the account as the official account for the business.