Dashboard

The dashboard continuously monitors team performance and productivity in real-time, providing admins with the necessary information to make informed decisions.

The Dashboard can be accessed by clicking the Dashboard icon from the Navigation sidebar menu. The Dashboard is divided into two main tabs: Inboxes and Agents, allowing admins to monitor the overall inbox activity and agents performance.

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NOTE

Only Admins can access the Dashboard.

All metrics will automatically refresh every 60 seconds while this browser tab is active.