Chatbot introduction
Automate customer conversations through a menu-based chatbot flow across SMS, WhatsApp, and RCS, with webhook notifications at each step. Built for teams configuring delivery, interactions, and summary settings to launch a chatbot automation in your Workspace.
The Chatbot Service helps businesses reduce customer service costs, improve response times with 24/7 availability, and increase engagement. The Chatbot section covers how to configure and launch a menu-based chatbot automation across SMS, WhatsApp, and RCS — from delivery triggers and interaction flows to summary reporting. Webhook notifications fire at each step of the flow so your systems can track conversation state in real time.
Who this is for
This section is for teams configuring and launching chatbot automations in their Workspace — no coding required for the chatbot builder itself.
Before you begin
- You need an active Workspace with at least one enabled channel (SMS, WhatsApp, or RCS) to deliver the chatbot on.
- Review the Glossary for chatbot-specific terminology.
Find your task
| I want to... | Go to |
|---|---|
| Set up delivery and triggers | Delivery and Triggers |
| Build the chatbot flow (welcome message, interactions) | Welcome Message & Interactions |
| ↳ Attributes | Attributes |
| ↳ List Message | List Message |
| ↳ Regular Message | Regular Message |
| ↳ Reply Button | Reply Button |
| Configure the invitation message | Invitation Message |
| Configure the final/error message | Final Message & Error Message |
| Set up a webhook | Setting Webhook |
| Review chatbot summary and reports | Chatbot Summary / Analytics & Reporting |
| Watch a video walkthrough | Chatbot Videos |
| ↳ Attributes — Video Walkthrough | Attributes — Video Walkthrough |
This section is configured entirely through the platform UI — see the Developer guide introduction if you're integrating with the platform via API.
Updated 4 days ago