You use inbound loop prevention to stop repetitive incoming messages from creating response loops. You reduce the risk of repeated replies from a web application or platform. You also help protect system stability and messaging resources.

Inbound loop prevention

You use filters and rules to identify messages that could create loops. You block outbound message deployment when one mobile number exceeds the channel limit.

For SMS, you block outbound messages after more than 45 messages from one mobile number within 1 minute. If you are the Space administrator, you receive an email notification with the affected mobile number.

If you are the Space administrator, you remove the mobile number from subscription lists. You add the mobile number to the blocklist when needed.

You see loop prevention trigger across the designated channels when the total number of responses exceeds the set limit.