Digital Engagement API

Welcome to the Digital Engagement API ! Our suite of APIs enable you to enhance communications and interactions with your customers. This site provides comprehensive documentation for all of our APIs and you’ll find everything you need to know about working with a particular API in the corresponding section. Before you get started, there are some fundamental concepts that you need to understand and tools that might help you that apply across all our APIs.

Our APIs consist of the following:

• SMS: Send and receive text messages (SMS), fetch or receive delivery reports on your endpoint in real time, and the ability to see message logs.

• Email: Provides a simple way to send and manage high-quality email communications, helping you reach users with authenticated, trackable messages across marketing and transactional.

• Push Notifications: Send messages directly to users of your mobile application. Push notifications are a direct channel to your customers, helping you to engage and inform, improve the shopping experience, and build loyalty.

• WhatsApp: Deliver real-time, personalized campaigns across text and media WhatsApp messages. This API simplifies implementation and enables global, secure communication using your WhatsApp Business Account (WABA).

• Wallet: Personalize interactive wallet templates with specific information and create passes to each member of your audience.

• Messaging: It is a unified communication API that lets you send notification messages via SMS, Email, Push, RCS, or WhatsApp—using a single, simplified method.

• List Management: Manage the subscription lists, build rich profiles for each person to be able to create audience segments for more precise targeting.

• Broadcast: Send informational or marketing messages in bulk to a list of subscribers or a specific segment. You can set up broadcasts for different channels (SMS, Email, WhatsApp) and can also schedule them for a specific time and date.

• Multiple Choice: Create and personalize a Trivia game that is played with a prepared list of questions on any topic of your choice.

• Two Factor Authentication: Set up a security process where users must provide two different authentication factors to verify their identity and access their account.

• URL Shortener: Create simplified, trackable short links that redirect users to a destination URL.

• Blacklisted Subscriber: Allows you to prevent specific users—based on phone number or email—from receiving unwanted messages by adding them to a specific blacklist for SMS, Email, WhatsApp, or RCS channels.

• Reporting: Lets you retrieve message logs and delivery stats for SMS, Email, Push, WhatsApp, and RCS channels.