Enabled Channels

The Enabled channels table shows the engagement channels to be used in campaigns. It’s organized into six columns:

  • ID. Identifies the interaction channel depending on the type of channel it refers to. SMS channels will have short codes, long codes, and phone numbers in general. Email channels will show email addresses. Twitter, Facebook, and integrated mobile apps will show their integration codes for push notifications. WhatsApp will show the phone numbers that were registered for the service.
  • Alias. A customizable name to identify the interaction channel. For example, for email or SMS, the Alias will be displayed as the message originator when it is received at its destination.

  • Type. Identifies the channel type. For the case of SMS, the sender can be Mt or mobile terminated, Mo or mobile originated, or both (Mt/mo) and the code can be Shortcode or Long Code. The rest are self-explanatory.
  • Creation date. Shows the interaction channel creation date.
  • Last Update. Shows the date when the interaction channel was last modified (edited).
  • Actions. Shows two actionable icons, an eye icon to visualize further details of the engagement channel, and if applicable, an editing tool for modifying a particular aspect of the channel.

Add Sender, at the top right side of the table, allows you to add email, and push notification engagement channels to the platform. To add SMS, RCS, and WhatsApp engagement channels a different approach is used and it is unique to each one.

Add Sender

To add an engagement channel to the platform, click Add Sender. Once selected, it will display 3 types of channels: