WhatsApp Status

You use WhatsApp status values to track outbound messages from creation through final delivery. You review the outbound status sequence before checking final outcomes. You use final statuses to confirm whether the recipient received, read, or missed the message.

Status for outbound messages

When you send outbound messages, you see this status sequence:

StatusDescription
QUEUEYou see this status after Messangi receives your message request. You know the message is queued for processing.
DEQUEUEDYou see this status when the message leaves the queue. You know Messangi is sending the message to META.
CODE_NOT_ALLOWEDYou see this status when the sender is inactive or cannot message the recipient. You contact support to verify the sender.
INCOMPLETEYou see this status when a personalized message is missing placeholder data. You review fields such as name, phone number, or last name.
BLACKLISTEDYou see this status when the recipient phone number is on a blocklist. You know the message was not sent to that number.
QUOTA_EXCEEDEDYou see this status when the WhatsApp Business Account (WABA) exceeds its sending limit. You wait for the policy window to reset.
SENTYou see this status after Messangi dispatches the message to META. This status does not confirm delivery to the recipient device.

:::info

You see SENT after delivery when the recipient disables read receipts. WhatsApp users often call this setting the blue double check.

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SENT status checks

When SENT does not change, you review these common causes:

  • Recipient device connectivity: You check whether the recipient device is online and active on WhatsApp.
  • Recipient restrictions: You review blocking, privacy settings, terms acceptance, and app version.
  • Authentication templates: You expect OTP messages only on the main WhatsApp device, with retries for up to 10 minutes.

WhatsApp recommends these minimum versions:

  • Android: 2.21.15.15
  • SMBA: 2.21.15.15
  • iOS: 2.21.170.4
  • SMBI: 2.21.170.4
  • KaiOS: 2.2130.10
  • Web: 2.2132.6

Status for completed messages

After sending, you receive one of these final statuses:

StatusDescription
DELIVRDYou see this status after Messangi receives delivery confirmation from META. You know the message reached the recipient device.
READYou see this status when the recipient opens and reads the message.
FAILEDYou see this status when META cannot deliver the message. You review the failure checks below.

FAILED status checks

When you receive FAILED, you review these common causes:

  • Network issues: You check for unstable connections or WhatsApp service issues.
  • Incorrect phone number: You confirm that the recipient number is correct and registered on WhatsApp.
  • Blocked contact: You check whether the recipient blocked the sender.
  • Content restrictions: You review the message content against WhatsApp restrictions.
  • 24-hour rule: You use a template message when the recipient has not interacted within 24 hours.