To add SMS, RCS and WhatsApp channels, you must contact our support team.
SMS, WhatsApp, or RCS channels are assigned to your platform environment and configured through the Enterprise Manager independently of the UI of the platform. This is because all routes and codes to be used in messaging services and campaigns need to be vetted before they can be activated for interaction with the outside world.
The ID for an SMS or WhatsApp represents the vetted number, which in the case of SMS, can be a short code ranging between 4 to 6 digits, a standard NANP-compliant 10-digit number, or an E. 164-based number for the case of each specific country or zone of interest. For WhatsApp, it needs to be a standard NANP-compliant 10-digit number or an E. 164-based number for the case of each specific country or zone of interest.
For RCS the ID displays an internally generated unique code associated with the Agent charged with campaign communication.
Similarly, the Alias and the Type of behavior are configured at the time of establishing the ID, the sending number, for SMS, WhatsApp, or the Agent for RCS sending configuration setup.
The Alias is a name used to identify the route.
The Type defines the behavior of the Channel as either capable of sending (mobile terminated, MT), receiving (mobile originated, MO), or both. The MT and MO designations are done from the mobile’s perspective. Mobile Originated or MO, because the message will be generated by the mobile device and, Mobile Terminated or MT because the message will be received by it.
When the SMS sender has Mobile Terminated capabilities, the platform can generate automated SMS messages back to the users upon the reception of specific preprogrammed keywords. These actions can be reached through the edit icon which will take you to a section with these four response categories.
All of them provide an area to introduce the content for the response SMS message that conforms to standard common SMS sending and that will be sent by the platform under the following conditions:
Auto-Reply Message This is the message sent to the Subscribers when the message received by the platform does not include any of the predefined keywords. That is, you have the option of using the 'Auto-Reply Message' feature for all "non-match" keywords. For example, if the subscriber enter any keyword, the platform will send the Auto-Reply Message.
To use this feature, slide the toggle to the right but first you need to consider the following:
if any campaign has activated the 'Auto-Reply' function with the same sender number when defined the recipents (keywords sub section), you won't be able to use this feature. To use it, you need to disable the 'Auto-Reply' from the campaign that is already being used.
To find out what type of campaign is already using the 'Auto-Reply' function, first enter the auto-reply message, then slide the toggle to the right and click on the Save button, and a pop-up message will be displayed notifying you the campaign name and its id.
Opt-Out Configuration Shows the default Keywords for Subscribers to use to stop receiving messages.
Help Response Configuration Shows the Keywords used by Subscribers to request assistance
Join Response Shows the Keywords used by Subscribers to request to join the service.
The figure below shows an example of the Opt-Out Configuration, with its default set of keywords, Stop, Cancel, Unsubscribe and Quit, plus two additional keywords that have been added, End and Discontinue. These two last keywords were added by entering them at the end of the existing list under the Type to add a Keyword area and can be deleted, unlike the permanent default values.
Notice the area underneath for message entering. All options present an area for message entry.
Once you have set the desired Actions for MT messages and Keywords, select Save, and click on Back to return to the Preferences section.
For RCS, as well as WhatsApp, the communication channel is bidirectional by default.
Updated 26 days ago