Media message templates expand the content you can send recipients beyond the standard message template type to include these components: headers, media, and buttons. This type of template allows you to predefine the configuration of text message, media and buttons features, and personalized fields (placeholders) that provide additional information.

Template Components

When creating a media message template, you must select which components you want to include. When editing a template, you have the flexibility to add or remove optional components such as header, footer, and buttons.

Media Message Templates contain 4 main components:

• Header (Text & Media -> Optional)

• Text Message (body -> Required)

• Footer (Text -> Optional)

• Buttons (Call to Action & Quick Reply -> Optional)

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Categories Support

Only the Marketing and Utility template categories support template components.

Header

Add a title or choose which type of media you'll use for this header. This type of template includes an optional header.

The Header contains the media, which can be text, an image, video or pdf file, and it is located at the top of the message. You can use headers to provide additional information to end users.

Headers can contain the following:

• Text: Should only contain text, one personalized field, and emojis. A text header has a limit of 60 characters including emojis.

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  NOTE

  When creating a media message template with a media header, you do not specify the actual files that will be used; you only specify the type of file that will be used. Actual files to be sent are specified as links when sending the template.

• Image: Images must be less than 5MB and the format must be .jpg or .png.

• Video: Video must be less than 5MB and the format must be .mp4, .3gpp (Only H.264 video codec and AAC audio codec are supported).

• Document: Documents must be less than 5MB and the format must be .pdf

The following media template examples will help you to understand each media that contains the header (text with a placeholder, image, video, component) in JSON format. That is, this diagram shows each parameter in which the header is composed and how it will be displayed by the user.

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NOTE

You are only able to edit the Multimedia Header (Image, Video or Document) in the request body when sending the message template to the recipient even though the media template has been approved.

Text Message

Enter the text for your message in the language you've selected. The body of a message template should only contain text, personalized fields (placeholders), markdown and emojis. There is no limit to the number of parameters allowed in the body but when sending the message template, the total number of characters may not exceed 1024. If using parameters in the body, they may contain many characters as long as the total body length does not exceed 1024 characters.

For instance, let's compose the following message that includes a line break (\n) and this emoji (😀):

The following media template example will help you to understand the location of the Text Message with a personalized field (placeholder) in JSON format. That is, this diagram shows each parameter in which the text message is composed and how it will be displayed by the user.

Footer

Add a short line of text to the bottom of your message template. When creating a message template, you may include a footer at the end of the message. A footer may only contain text. No personalized fields (placeholders) or emojis are allowed. A footer has a limit of 60 characters.

Buttons

This type of template includes optional buttons.

Two kinds of buttons may be added to a media message template: call to action and quick reply.

• Call To Action: A call to action button allows the customer to call a specific phone number or go to a specific URL (static, dynamic, or both).

  Up to three (3) call to action buttons are allowed. That is, when creating a WhatsApp template, you can include up to three call-to-action buttons. These buttons can be either a phone number button or URL buttons (dynamic or static). You are limited to include only one phone number button per template. The remaining buttons can be URL buttons, either dynamic or static, but the total number of call-to-action buttons must not exceed three.

  Format options include Phone Number, static URL, and Dynamic URL. This lets you add a phone number and website URL to your message. If you choose a URL, you can choose from a Static (fixed) website URL or a Dynamic website URL, which creates a personalized link for each campaign you use the template on by adding a variable at the end of the link. The suffix value you set here acts as a default, when you send this template, you can set another value or leave it as it is.

  The following media template examples will help you to understand the location of the Call To Action buttons and each format option that it contains (Phone number, Static URL, Dynamic URL) in JSON format. That is, this diagram shows each parameter in which the Call To Action button is composed and how it will be displayed by the user.

  

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  NOTE

  You are able to edit the URL Suffix (Dynamic URL) in the request body when sending the message template to the recipient even though the media template has been approved.

• Quick Reply: This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. For example, we are going to add two buttons to the message content:

  Button text* = Yes, Button payload: agree
  Button text* = No, Button payload: NotAgree

  If the end user selects the button ‘Yes’, the platform will interpret it as ‘agree’ → agree (Yes).

  You set the value of the Button payloads to Keyword Senders (Auto-Reply, Opt-Out, Help Response, Join Response).

  The following media template example will help you to understand the location of the Quick Reply buttons and each option that it contains (Up to 3 option buttons) in JSON format. That is, this diagram shows each parameter in which the Call To Action button is composed and how it will be displayed by the user.

  

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  NOTE

  You are able to edit the Button payload in the request body when sending the message template to the recipient even though the media template has been approved.

  The quick reply buttons can be used to trigger the campaigns linked to the space. For example, we are going to add three buttons to the message content:

  Button text = ContactChatbot
  Button text = PlayRaffle
  Button text = AnswerSurvey

  These three button texts (ContactChatbot, PlayRaffle, AnswerSurvey) are keywords that were defined when creating the campaigns. This action triggers an automated response that directs the user to the campaign. That is, you can set, from the "text" value parameter, a keyword that was defined when creating an interactive campaign. Once the end user selects one of these options, will be redirected to the campaign that is linked to the quick reply button selected which contains the keyword to trigger the campaign.

  

  Up to three (10) quick reply buttons are allowed.

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Call to Action & Quick Reply buttons distribution

A WhatsApp Media Template can include up to 10 buttons in total, with a maximum of 3 call-to-action buttons and 10 quick reply buttons, but the combined total must not exceed 10 buttons, and they must be distributed in the same order by button type; you cannot set a quick reply button followed by a call-to-action button, and then another quick reply button.

For example, we are going to set 3 quick reply buttons followed by 3 call to action ( two dynamic URLs, one phone number) buttons.

This template currently includes 6 buttons. We can still add 4 quick reply buttons without exceeding the 10-button limit.

Therefore once explained the distinct components that media templates can include, the following media template examples will help you to understand the location of the header, text message, footer, buttons, and parameters in JSON format for each one according to the template type. That is, this diagram shows each parameter in which the media template is composed and how it will be displayed by the user.

The next Media Message Template example includes only a Header (), Text Message, Footer, and Call To Action Buttons with a Dynamic URL:

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NOTE

Remember, you need to include in the request body when creating the media message template, the name, category, language of the template. and components you desire to include (header, text message or buttons).

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Markdown syntax

Markdown syntax is a powerful tool that can help you make your messages stand out and capture the attention of your recipients. You can create visually appealing and easy-to-understand messages. making your messages more readable. In the world of short attention spans, properly formatted messages can help ensure that your content is understood and remembered. Therefore, markdown is a lightweight markup language that you can use to add formatting elements to plain text text.

Markdown for WhatsApp templates refers to a simplified text formatting system that allows you to apply basic styles to text in WhatsApp components ( Header, Text Message, Footer).

WhatsApp only supports a limited set of basic formatting options, such as bold, italics, strikethrough, and monospace:

1. Bold Text: To make text bold, place asterisks *around the text. (e.g., *this text is bold*).
2. Italic Text: To italicize text, use underscores _ around the text. (e.g., _this text is italic_).
3. Strikethrough Text: To strike through text, place tildes ~ around the text. (e.g., ~this text is Strikethrough~).
4. Monospaced Text: To display text in a monospaced (fixed-width) font, use three backticks (```) around the text. (e.g.,```this text is Monospaced```).

At last, the next table summarizes each component you can include in the media message template and their different types of options.

The requirements before sending the Media Message Template to the recipients via WhatsApp Business API are the following:

• Create the Media Message Template from the Digital Engagement Platform, in the Templates section or through the Templates API.

• The Template Category must be Marketing or Utility.

• Once you have created the media message template, you'll need to submit it for WhatsApp approval. This can be done directly from the Digital Engagement Platform where the message template is created or through the Templates API.

  It takes WhatsApp up to 48 hours to review a message template.

• After a media message template is created and approved, you can send it to recipients via API by copying each value of the template message to the request body if you created it via UI.

For more information about creating a WhatsApp message template via Digital Engagement Platform go to the WhatsApp Templates section.

Create Media Message Template

If you want to create the media message template via Templates API, you need to provide the WhatsApp Business Account ID (WABA) or the unique identifier of the sender, and enter the following parameters to the request body:

HTTP Request: POST /whatsapp/templates

The following media message template example includes a header (Image format), a text body with a personalized field (placeholder), a call to action button with a Dynamic URL, and a quick reply button.

{
  "name": "code_shipping",
  "category": "MARKETING",
  "templateLanguages": [
    {
      "language": "en",
      "components": [
        {
          "type": "HEADER",
          "format": "IMAGE",
          "example": {
            "header_handle": [
              "https://example.com?media=image.png"
            ]
          }
        },
        {
          "type": "BODY",
          "text": "Hi! your discount code is {{code}}",
          "example": {
            "body_text": [
              [
                "34871"
              ]
            ]
          }
        },
        {
          "type": "BUTTONS",
          "buttons": [
            {
              "type": "URL",
              "text": "Click Here!",
              "url": "https://www.example.com/{{ticketAirplane}}",
              "example": [
                 "https://www.example.com/ertyhgf456"
              ]
            },
            {
              "type":"QUICK_REPLY",
              "text":"Unsubscribe"
            }
          ]
        }
      ]
    }
  ]
}

The parameters of the request body are divided into 3 main sections to create a media message template:

• Main parameters: Outline the essential elements required when creating a media WhatsApp template. It highlights the need for a unique template name, specifies the type of template category (such as Marketing, or Utility), provides the option to allow META to categorize the template automatically, and details the necessary template language and component information for rendering the message in different languages.
• Components parameters: Outline the key elements needed to customize the components of a media WhatsApp template. It details the types of components you can include (Header, Text message, Footer, Buttons), the optional formats for the Header, and how to specify text and personalized fields (placeholders) for these components (Header and Text message). This ensures that the template is correctly structured and meets Meta’s guidelines for review and approval.
• Buttons Component parameters: outline how to configure interactive buttons in a media WhatsApp template. It explains the different types of buttons you can include (Call to Action and Quick Reply), the requirements for each button type, and how to specify the text and actions associated with these buttons. The section ensures that users understand how to add and customize buttons to enhance user interaction within the template.

Main parameters

Components parameters

Buttons Component parameters

Inside the "components" parameter, you can specify the type of button(s) you want to include in the template. These are the button parameters.

When you create a Media Message Template, the response body contains the following data:

{
  "meta": {
    "timestamp": 1667537542614,
    "transactionId": "673bedd1-30e3-406e-907f-388384c8"
  },
    "data": {
     "wabaId": 107837261,
     "name": "code_shipping",
     "category": "MARKETING",
     "templateLanguages": [
      {
        "id": "84497985",
        "language": "en",
        "components": [
         {
            "type": "HEADER",
            "format": "IMAGE",
            "example": {
            "header_handle": [
              "https://example.com?media=image.png"
             ]
           }
          },
          {
            "type": "BODY",
            "text": "Hi! your discount code is {{code}}",
            "example": {
              "body_text": [
                [
                  "34871"
                ]
              ]
            }
          },
          {
            "type": "BUTTONS",
            "buttons": [
              {
                "type": "URL",
                "text": "Click Here!",
                "url": "https://www.example.com/{{ticketAirplane}}",
                     "example": [
                 "https://www.example.com/ertyhgf456"
                ]
              }
            ]
          }
        ]
      }
    ]
  }
}

Regardless of the types of objects you chose to customize the media template, the response body provides you with the WhatsApp Business Account ID (WABA) ("data.wabaId") and the template id ("data.templateLanguages.id"), which will allow you to obtain information, edit or delete from a specific template, and list templates.

Send Media Message Template

Once the media message template has been created via UI or API and approved, the next step is sending the template to the end users through the Messages API.

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WARNING

You can not edit the template content as phone numbers (Call to Action), and Static URLs (Call to Action) in the request body when sending the template because the values of that parameters have been approved by WhatsApp.

You are only able to edit the value for a Multimedia Header (Image, Video or Document), a URL Suffix (placeholder) of Dynamic URL for a Call To Action Button, or Button Payloads values from Quick Reply Buttons in the request body, and placeholder(s) that includes the text message body and the header text.

There are two new ways to send a media message template to your recipients:

• This includes only the unique identifier of the media message template created. You get this ID in the response once the template has been created.

{
  "templateId": "4567890987654",
  "from": "1000000001",
  "to": "+1000000002"
}

• Including only the name and language of the media message template once the template has been created.

{
  "templateName": "code_shipping",
  "templateLanguage": "en",
  "from": "1000000001",
  "to": "+1000000002"
}

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NOTE

In case you send the id, name and language in one request body as the following example, it takes as priority the id of the template, not the name and language.

{
"templateId": "4567890987654",
"templateName": "code_shipping",
"templateLanguage": "en",
"from": "1000000001",
"to": "+1000000002"
}

Personalized Fields (placeholders)

This section will guide you on how to include the placeholders in the request body for sending the WhatsApp media template that you set up during the template creation.

• Header

  Text type header

  If the created template includes a “Header” component of text type with a placeholder, the example payload JSON will be as follows:

  Request body example when sending the template

  "templateHeader": {  
      "type": "text",  
      "text": "Eli Package"  
    }
  

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  NOTE

  The Text Header is allowed to include only a single personalized field (placeholder).

  The "templateHeader.text" parameter includes the value of the placeholder.

  Media type header

  If the created template includes a “Header” component of media type (image, video, document), the example payload JSON will be as follows:

  Request body example when sending the template

  "templateHeader":{  
      "type": "image",  
      "url": "https://example.com?media=image"
    }
  

  The "templateHeader.type"parameter includes the header type chosen when creating the template in lower case: "image", "video", "document". And enter the URL of the chosen media from the "url" parameter.

  From the above example, the media type was an image.

  If the header contains only text and no placeholders or media, it will not be included in the request body when sending the template.

• Text Message Body

  If the created template includes a "Text Message" component with placeholder(s), the example payload JSON will be as follows:

  Request body example when sending the template

  "placeholders": {  
      "name": "Elizabeth",  
      "lastName": "Smith"  
  }
  

  From the "placeholders" object, set as parameter the placeholder you configured that is inside double curly braces {{...}} when creating the template. Then set the value of the placeholder parameter.

  For instance, according to the previous example, the text message body of the created template is as follows:

  Request body example when creating the template

  {  
     "type":"BODY",  
     "text":"Welcome {{name}} {{lastName}} we have a new offer for you!",  
     "example":{  
        "body_text": [  
           [  
              "John",  
              "Doe"  
           ]  
        ]  
     }  
  }
  

  The placeholders must be correctly formatted in order of how the template was created.

• Buttons

  If the created template includes a “Buttons” component with either a dynamic URL (call to action type button) or quick reply type buttons, the example payload JSON will be as follows:

  This request body example contains three (3) quick reply buttons and one (1) call to action button (Dynamic URL).

  Request body example when sending the template

  {
     "templateButtons":[
        {
           "type":"quick-reply",
           "values":[
              {
                 "index":0,
                 "value":"Accept"
              },
              {
                 "index":1,
                 "value":"Decline"
              },
              {
                 "index":2,
                 "value":"Other"
              }
           ]
        },
        {
           "type":"cta",
           "values":[
              {
                 "index":3,
                 "value":"user-71421"
              }
           ]
        }
     ]
  }
  
  

  For Quick Reply and Call to Action buttons, the "templateButtons.values.index" parameter indicates the position index of the button of how it was defined when creating the template (0, 1, 2, 3, ...).

  To clarify the position index, we will review the position of the buttons in the request body when creating the template:

  Request body example when creating the template

  {
     "type":"BUTTONS",
     "buttons": [
            {
              "type":"QUICK_REPLY",
              "text":"Accept"
            },
            {
              "type":"QUICK_REPLY",
              "text":"Decline"
            },
            {
              "type":"QUICK_REPLY",
              "text":"Other"
            },
            {
              "type":"URL",
              "text":"New Offer",
              "url":"https://www.elipackagedomain.com/{{offer}}",
              "example": [
                 "user-71421"
                ]
            }
       ]
  }    
  

  From the example above, we can notice that

  • The quick reply button with the keyword “Accept” is in the first position (0).
  • The quick reply button with the keyword “Decline” is in the second position (1).
  • The quick reply button with the keyword “Other” is in the third position (2).
  • Lastly, the call to action button is in the fourth position (3).

  Furthermore, when sending the template, it’s important to maintain this order (position index) for each button.

  Following the request body example when sending a template, the "templateButtons.values.value" parameter,

  • for quick reply buttons, enter the keyword defined when creating the template regarding its index position.
  • for call to action buttons, enter the URL suffix value defined when creating the template regarding its index position. The URL suffix is then propagated as an extension of the registered URL address.

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WARNING

The personalized fields (placeholders) you set when creating the WhatsApp Media Template for each component are editable when you send the template.

Remember, when creating a WhatsApp Media Template only provide example placeholder values for each component if the template includes placeholders. This helps Meta during the review and approval process, so they can understand what kind of message you plan to send. Make sure these are examples and do not include any confidential or personal information.

Once the template is approved and ready to be sent, replace the placeholders with the actual (real) placeholder values.

We are going to send the media message template example we created earlier that includes a header (Image format), a text body with a personalized field (placeholder), a call to action button with a Dynamic URL, and a quick reply button by entering the following parameters to the request body:

HTTP Request : POST /whatsapp/messages

{
    "from":"1000000001",
    "to":"+1000000002",
    "templateName":"code_shipping",
    "templateLanguage":"en",
    "templateHeader":{  
    "type": "image",  
    "url": "https://example.com?media=image"
    },
    "placeholders":{
       "code":"34871"
    },
    "templateButtons":[
       {
          "type":"cta",
          "values":[
             {
                "index":0,
                "value":"ertyhgf456"
             }
          ]
       },
       {
          "type":"quick-reply",
          "values":[
             {
                "index":1,
                "value":"Unsubscribe"
             }
          ]
       }
    ]
 }

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NOTE

You are only able to edit the value for a Multimedia Header (Image, Video or Document), a URL Suffix (placeholder) of Dynamic URL for a Call To Action Button, or Button Payloads values from Quick Reply Buttons in the request body, and placeholders that includes the text message body when sending the template.

The parameters of the request body are divided into three (3) main sections to send a media message template:

• Main parameters: Outline the essential information needed to send a media WhatsApp template. It highlights the importance of identifying the template, specifying the sender and recipient, and ensuring the template is sent in the correct language. These parameters are crucial for delivering the message accurately and effectively.
• Components parameters: Outline the essential information to explain how to customize and personalize the content of a media WhatsApp template. It covers setting up the header with either a placeholder or media URL, specifying the header type, and configuring placeholder(s) in the text message body. These parameters ensure that the message is accurately tailored to the recipient, using the appropriate content and placeholders defined in the template.
• Buttons Component parameters: It details the requirements for setting up the Call to Action and Quick Reply buttons, including specifying their type, defining their values (like URL suffix and keywords), and positioning them correctly within the template. These parameters ensure that the buttons work as intended, providing a seamless interactive experience for the recipient.

Main Parameters

Components parameters

You are only able to edit the placeholder of the header text, the value for a Multimedia Header (Image, Video, or Document), and placeholder(s) that includes the text message body.

Buttons Component parameters

You are only able to edit If the created template includes a “Buttons” component with either a dynamic URL (call to action type button) or quick reply type buttons.

When you send a Media Message Template, the response body contains the following data:

{
  "meta": {
    "timestamp": 1675867435696,
    "transactionId": "0b9-c8d4-44-39-a93b87"
  },
  "data": {
    "id": "63e3b52078b655",
    "body": "Hi! your discount code is {{code}}",
    "from": "1000000001",
    "to": "+1000000002",
    "date": "2023-02-08T14:43:55.689967263Z",
    "statusDate": "2023-02-08T14:43:55.689921048Z",
    "externalId": null,
    "owner": "[email protected]",
    "operator": "[email protected]",
    "status": "QUEUED",
    "providerId": "fghj12345"
  }
}

Parameters presented in the response body example when sending a Media Message Template are the following:

If your business has already engaged in communications with the customer(s) you intend to send campaigns or messages to, or the customer has contacted your business within a 24-hour window, you can create a regular message. To reply the messages, go to the Creating WhatsApp Regular Message.