Multi-Factor Authentication (MFA)

Log in securely using email-based Multi-Factor Authentication (MFA). MFA protects your account with an additional layer of security beyond your password.

Multi-Factor Authentication requires two verification forms before you access your account. After you enter your email and password, the platform prompts you to enter a unique code sent to your registered email. Access is denied without the email verification code, even when your password is correct.

What You Learn in This Guide:

• How to log in to your Workspace using your email and password.
• How to retrieve and enter the verification code sent to your email.
• How to handle potential issues such as incorrect or expired codes and request a new one.
• How to complete the MFA process and access the Workspace.

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Enabling Multi-Factor Authentication (MFA)

To enable Multi-Factor Authentication (MFA) for your Workspace, please contact our support team. They will guide you through the setup process to ensure your account remains secure.

You complete the following steps to log in through MFA:

1. Initial Login Screen (Workspace MFA Access - Login):

   • You log in by entering your email address and password on the login screen.\
     
   
   
   
   • Once you enter the correct credentials and click Login, the platform transitions to the MFA verification step.
     

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     NOTE

     In the login process, if a user has access to multiple Workspaces within the platform, they will be presented with a "Select your space" screen after entering their email and password. This selection is crucial, as each space can have different security settings, specifically whether Multi-Factor Authentication (MFA) is required.

     Depending on the selected Workspace, the system will either:

     • Prompt for MFA: If the chosen Workspace has MFA enabled, the user will be directed to enter the verification code sent to their email.
     • No MFA Required: If the chosen Workspace does not have MFA enabled, the user is granted immediate access to the Workspace without needing to provide additional authentication.

     

2. Enter Verification Code Prompt (Enter MFA):

   • After the initial login, the platform presents a screen where you enter a verification code. The message confirms that a one-time code has been sent to your registered email address. The code has an expiration timer.

     
     
     
   
   

   • Simultaneously, the platform sends a unique verification code to your email inbox.

     
     
     

   • If the time limit has passed, the previously sent code is no longer valid.

     
     
     

   • You use the Get New Code button to request a fresh code. The platform sends a new one-time code to your email. You check your inbox for the new code.

   • You enter the new code in the field and click Confirm to complete login.

3. Enter the Code (User Inputs Verification Code):

   • You retrieve the code from your email and enter it into the verification field.

     
     
     

   • Once you enter the verification code, you press Confirm to submit it for validation.

4. Verification Success (Successful MFA Authentication):

   • Once the system verifies your code, you gain full access to your Workspace. You are redirected to the main dashboard. You see analytics and data specific to your Workspace.

MFA adds a layer of security beyond your password. It requires a unique, time-sensitive code sent via email. Unauthorized access is prevented even if your password is compromised.