Guides

SMS

SMS broadcasts use setup and approval settings before scheduled delivery.

Create an SMS broadcast by selecting a sender number, choosing recipients, composing a message, and submitting it for approval.

Start from New Broadcast/Automation. Enter the Broadcast/Automation Name, then select SMS.

The SMS broadcast creator includes these steps:

  1. Detail
  2. Recipients
  3. Message
  4. Summary

Completed steps show a checkmark.

See SMS Status for message status details. It explains outbound message status values and the nine final statuses after a message is sent.

Detail

In the Detail step:

  1. In Sender Number, select the number for the broadcast.
  2. Select Next.

Recipients

In the Recipients step:

  1. Select the Contacts List dropdown menu.
  2. Select one recipient source:
  1. Select Next.

See Define Recipients in Messaging Elements for recipient selection details.

Message

In the Message step, compose the message content.

To add and personalize the message content:

  1. Select Message Template: Select a saved message template at the top of the panel, or create a message.

  2. Add a Link Tracker: Add a URL that recipients can tap to open a redirect. See Link Tracker for link tracker details.

  3. Message body: Type the message directly into the SMS Message box. :::warning The lower section of the SMS Message box shows the GSM 7-bit encoding format, character count, and messages sent per recipient. The current maximum message content length is 160 characters, including personalized field text. If the message contains 170 characters, the broadcast sends 2 messages to each recipient.

    Each time the message exceeds the character limit, the SMS counter increases. For character encoding details, see Encoding & Optimization for Multilingual SMS. :::

  4. Add Personalized Fields (Placeholders): Personalize messages with placeholders in the message content. See Message Personalization for personalization details.

After you finish the message details, select Next.

Summary

In Summary, review the SMS broadcast before you submit it for approval.

  • Review Messaging Details
  • Select or clear configured link tracking settings
  • Set the delivery timetable
  • Set the message delivery throughput

Use Messaging Overview to check the Sender Number, recipient count, applied filters, and message content.

After you define the delivery timetable, select Submit for approval. This action does not send the message immediately.

The broadcast is submitted for review and moves to For Approval status. An Administrator reviews and approves the broadcast before it runs at the scheduled time.

See Broadcast Approval for approval, decline, and rescheduling details. See Summary in Messaging Elements for Summary step settings.