You arrive at the SMS broadcast creation. From New Broadcast/Automation, enter the name and select SMS. You complete these steps to create an SMS broadcast:

1. Detail
2. Recipients
3. Message
4. Summary

A checkmark marks each completed step. The SMS Status section covers outbound status values and final statuses.

Detail

In the Detail step,

1. Select the number for your broadcast in Sender Number.
2. Select Next.

Recipients

In the Recipients step,

1. Select the Contacts List dropdown menu.
2. Select one of the options offered.

• Contacts in Platform
• Upload a CSV List
• Write down Contacts

3. Select Next.

Recipient selection details appear in Define Recipients in the Messaging Elements section.

Message

In the Message step, you compose the message content.

You add and personalize the message content using the following steps:

1. Select Message Template: Select a previously created message template at the panel's top. Alternatively, create a new message directly.
2. Add a Link Tracker: Add a URL that recipients tap to open a redirect. See Link Tracker for link tracker details.
3. Message body: Type the message directly into the SMS Message box.

   ⚠️

   NOTE

   In the lower section of the SMS Message box, it shows the message GSM 7 bit encoding format, a character counter, and number of messages to be sent to each recipient using the message that was entered., including the text of the personalized field. So you must be vigilant that the current max length to enter the message content is 160 characters. If the message content contains a total of 170 characters, the message will be segment and the broadcast will deliver 2 messages to each Recipient. That is, every time the total number of characters is exceeded, the SMS counter will be incremented.

   For details about character encoding and how special characters affect SMS segmentation, see the Encoding & Optimization for Multilingual SMS section.

4. Add Personalized Fields (Placeholders): Personalize messages using placeholders in the message content. See Message Personalization for personalization details.

You finish the message details and select Next.

Summary

• Messaging Details reviewed.
• Link tracking settings configured.
• Delivery timetable set.
• Message delivery throughput set.

In the Summary step, you review the broadcast before submitting it for approval. Messaging Overview shows the Sender Number, recipient count, and message content. You define the delivery timetable and select Submit for approval.

The broadcast is not sent immediately. It enters review and transitions to For Approval status. An Administrator approves the broadcast before it runs.

Broadcast Approval covers approval, decline, and rescheduling details. Summary in the Messaging Elements section covers the Summary step settings.