Communications Platform introduction

The Communications Platform is the web interface for Communications Platform: create and send broadcasts and automations, manage contacts and segments, design message templates, and review analytics — all from your Workspace's navigation sidebar. Start with Key Concepts to familiarize yourself with essential terminology, broadcast types, and automation options. For programmatic access to these same capabilities via REST APIs and webhooks, see the Developer Guide.

Who this is for

This section is for business users and Workspace administrators managing day-to-day messaging operations — not for developers integrating via API (see the Developer Guide for that).

Before you begin

• You need an active Workspace account and a login with the appropriate role for the tasks you're performing (e.g., Administrator to configure channels, Agent to send broadcasts).
• Review Key Concepts for the terminology used throughout this section.

Find your task

Looking for API access instead?

See the Developer Guide introduction for REST API and webhook documentation covering these same capabilities.