Introduction

Welcome to the Communications Platform! You find answers to all your questions here. You create, personalize, and send messages and automations, integrate your apps with APIs, and manage your users.

Features of Communications Platform

You start with The Basics to familiarize yourself with essential terminology, broadcast types, and automation options. You access all platform features through the navigation sidebar on the left side of your screen.

You use each of the following features to manage your messaging operations:

• Automations: You create automations and send them through multiple broadcasts. You deliver messages with configured content at the exact time you schedule them.
• Main Dashboard: You access your broadcasts, automations, and contact lists from one centralized location. You monitor settings, analytics, and performance metrics here.
• Analytics & Reporting: You make data-driven decisions with comprehensive reporting on your messages and automations. You track performance in real-time with Data Streaming and Performance Analytics.
• Message Templates: You save time by creating reusable message templates. You build, edit, and organize templates to deploy across your broadcasts and automations.
• Contacts: You build and manage your audience with precision. You add contacts, organize them into lists, import customer data, and segment your audience into targeted groups.
• LiveChat: You create and send messages to each customer and manage agents and teams. You set office hours, create tags, and keep your conversations organized.
• Platform Preferences: You customize your platform experience and manage user access and permissions. You establish core configurations that align with your organization's needs.
• Chatbot: You automate aspects of your customer experience using the chatbot. You handle repetitive interactions without manual intervention.
• Account Configuration: You control your account settings and security preferences. You keep your Workspace safe and configured exactly how you need it.

You start with The Basics to begin transforming how you communicate with your customers.