In the Integrations tab in the Preferences section, is a new capability of the Digital Customer Engagement platform that shows third-party solutions that can be added to the interaction flows with your customers using the platform as the communication vehicle.

The screenshot above, shows the main pane of the Integrations section. When no integrations have been added to the platform, the pane will be empty. To begin adding integrations, select +Add Integration.

The platform will take you to the Integrations main window where all the available integrations will be shown. We are initiating integrations by offering the Bright Pattern Contact Center solution, OpenAI, and Custom Webhook. As other integrations become available their details will be covered in this section.