Office Hours

Configure office hours so customers know when agents are available and when they can expect a response.

Set default office hours

1. Click the Default Office hours box.

2. Set the office hours for your workspace's timezone.

   

3. Click + Add Hours to add another time range.

4. Click the Trash can icon to delete a time range.

5. Click Save to update the default office hours.

Optional: Send an outside office hours message

The Outside Office Hours Message is an automated response sent to customers who contact you outside your office hours. By default, this message is not activated.

Use this message to tell customers that agents are unavailable and that their inquiries will be addressed when your office reopens.

1. Toggle on Message outside office hours.

2. In the message field, write the response customers should receive outside office hours.

   

   Example message:

   Thank you for reaching out to us. Our office is currently closed. Our regular office hours are Monday to Friday, 09:00 AM to 05:00 PM (North Dakota time). We will respond to your message as soon as we are back in the office. Thank you for your patience.

3. Click Save to save the automatic response message.

To disable the message, toggle Message outside office hours off.