Office Hours

Configure office hours so customers know when agents are available and when they can expect a response.

Set default office hours

1. Select Default Office Hours.

2. Set the hours in your workspace time zone.

   

3. Click + Add Hours to add another time range.

4. Click the trash can icon to remove a time range.

5. Click Save to update the default office hours.

Optional: Send an outside office hours message

The Outside Office Hours Message automatically replies to customers who contact you outside your office hours. It is disabled by default.

Use it to tell customers when agents will be available to respond.

1. Toggle on Message outside office hours.

2. Write the response customers should receive outside office hours.

   

   Example message:

   Thank you for reaching out to us. Our office is currently closed. Our regular office hours are Monday to Friday, 09:00 AM to 05:00 PM (North Dakota time). We will respond to your message as soon as we are back in the office. Thank you for your patience.

3. Click Save to save the automated response.

To disable the message, turn off Message outside office hours.