Senders
To identify all available senders within the Live Chat, navigate to the Preferences section, then select the GENERAL dropdown menu, and click on the Senders section.
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The table showcases the following columns:
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ID (sender): Specific phone number or identifier used to send messages to recipients during a live chat session. This number represents the source from which messages are sent, allowing recipients to identify and interact with the sender during the conversation.
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Channel: Specific channel through which messages are sent and received during a live chat interaction between the agent and customer.
At present, two channels are available: SMS and WhatsApp.
NOTE
The senders listed in the “Enabled channels” table will only be visible if they have been configured for exclusive use in Live Chat.
Updated 2 months ago