Senders
View the senders available for Live Chat and identify the channel each sender uses.
View the senders available for Live Chat and confirm which channel each sender uses.
Open the Senders page
- Go to Preferences.
- Open the GENERAL dropdown menu.
- Select Senders.
Sender fields
The Senders table includes these fields:
| Field | Description |
|---|---|
| ID | The sender phone number or identifier used to send messages to recipients during a Live Chat session. Recipients use this value to identify and interact with the sender. |
| Channel | The messaging channel used for the Live Chat interaction between the agent and customer. Available channels are SMS and WhatsApp. |
NOTESenders appear in the Enabled channels table only when they are configured for exclusive use in Live Chat. To activate a sender for Live Chat, see Live Chat Connection.
Updated 16 days ago