Final Message

The Final Message in a chatbot conversation is the last automated response users receive, marking the end of their current interaction sequence with the chatbot, leaving users with a positive impression of the interaction. This message often serves to conclude the conversation.

To configure the chatbot’s final message effectively, follow these steps:

1. Configure Final Message:

   • In the Interactions section, go to the Final Message tab while setting up the Chatbot.

     

   • Enter the desired message that users will see after finishing their interaction with the chatbot.

     

2. Enable the Final Message toggle:

   • Navigate to the interaction you want to designate as the final message. For this example, we rename the interaction as Final Interaction.

   • Enable the Final Message toggle. This designates the selected interaction as the final message.

     

3. Set Up the Options Menu:

   • Choose another interaction to configure the options menu of the chatbot. For this example, we rename the interaction as Available Options Menu.

   • Ensure the Redirect toggle is active.

   • Add a menu option to redirect to the Final Interaction configured earlier. This option will guide end users to the final message. In this example, we configured two options menu: Contact Agent, and End Session. For End Session, it will be redirected to the Final Interaction. Remember, the Final Interaction guides to the final message. Therefore, when the end user chooses the second option (End Session), the message will be displayed instantly "Thanks for reaching out! If you have more questions, we're here to help. Take care!".

     
     

Error Message

The Error Message is the predefined response that appears when the end user enters an incorrect option or keyword. That is, if the end user inputs a keyword or selects an option during a specific interaction that doesn't match any of the specified keywords or options, this message will be shown.