Final Message & Error Message

Configure the chatbot messages users see when a conversation ends or when user input does not match an available option.

Final Message

The Final Message is the last automated response users receive in a chatbot conversation. Use it to close the current interaction sequence and confirm that the session has ended.

Configure the final message

1. In the Interactions section, open the Final Message tab while setting up the chatbot.

   

2. Enter the message users will see after they finish their chatbot interaction.

   The Final Message supports Markdown syntax, including bold, italics, strikethrough, and monospace formatting.

   

3. Open the interaction you want to use as the final interaction.

   In this example, the interaction is renamed Final Interaction.

4. Enable the Final Message toggle.

   The selected interaction now sends the final message.

   

5. Open another interaction to configure the chatbot options menu.

   In this example, the interaction is renamed Available Options Menu.

6. Enable the Redirect toggle.

7. Add a menu option that redirects to the Final Interaction you configured earlier.

   In this example, the options menu includes Contact Agent and End Session. When the user selects End Session, the chatbot redirects to Final Interaction and displays the final message:

   Thanks for reaching out! If you have more questions, we're here to help. Take care!

   

Error Message

The Error Message is the predefined response users see when they enter an incorrect option or keyword. If user input does not match any configured keyword or option for the current interaction, the chatbot displays this message.

Configure the error message

1. Open the interaction where you want to define the fallback response.

2. Enter the error message in the Error Message field.

   The Error Message supports Markdown syntax, including bold, italics, strikethrough, and monospace formatting.