All Conversations
This section provides a consolidated view of all the conversations within your workspace. In this space, all conversations that are assigned, unassigned, open, or closed are displayed.

NOTE
- Agents will only see conversations that are assigned to their team (the team the agent belongs to), or unassigned conversations (not linked to any team).
- If an agent is not assigned to any team, they will only see conversations that are not linked to any team.
Updated 15 days ago