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Communications Platform
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Communications Platform

  • Introduction
    • Key Concepts
    • Communications Platform Overview
    • Multi-Factor Authentication (MFA)
    • Encoding & Optimization for Multilingual SMS
    • Message Throughput (TPS)
  • Broadcasts & Automations
    • Broadcasts
      • WhatsApp
      • SMS
      • Email
      • RCS
    • Automations
      • Polls & Surveys
      • Subscription Form
      • Keyword
      • Member Card
    • Messaging Elements
      • Broadcasts Approval
      • Delivery & Recipients
      • Message Configuration
      • Summary
      • Keyword (Webhook WhatsApp)
      • WhatsApp Sender Quality Rating & Status.
  • Analytics & Reporting
    • Dashboard
      • Messaging Analytics
      • Contacts Analytics
      • Messaging Logs
    • Broadcasts & Automations Performance
      • SMS
      • Email
      • WhatsApp
      • RCS
      • Keyword
      • Subscription Form
      • Polls & Surveys
      • Member Card
    • Analytics Cards
    • Participants
    • Message Status by Channel
      • WhatsApp Status
      • SMS Status
      • Email Status
      • RCS Status
  • Message Templates
    • SMS Message Template
    • Email Message Template
    • WhatsApp Message Templates
      • Metadata section
      • Personalize Marketing & Utility Message Template
      • Personalize Authentication Message Template
      • Adding Variables (placeholders)
      • Test & Edit Message Template
      • WhatsApp Message Template Quality Status
      • Message Template (Reporting & Analytics)
      • Webhook Notification Payload Examples
      • Notes and Policy
    • Member Card Message Template
  • Contacts List
    • Adding your Contacts
    • Blocklisted Contacts
    • Managing Contacts
  • Platform Preferences
    • Company Information
    • Invite Users to the Platform
    • Access your API Key
    • Integrations
      • Custom Webhook
      • Bright Pattern
      • OpenAI
      • Slack Integration
    • Credits
  • Channel Management
    • Enabled Channels
    • Enabling Email
    • Enabling WhatsApp
      • Embedded Signup (WhatsApp)
      • Partner-Initiated Process
      • Add Phone Number to WABA
      • Verify WABA phone number via OTP authentication
      • Managing WhatsApp Profiles
      • WhatsApp Business Account (WABA) Disabled
    • Consent Management
    • Inbound Loop Prevention
  • Account Configuration
    • Credits
    • Edit your Profile Information
    • User Guide
    • Support Center
    • Navigate Between Workspaces
    • Log out of the Platform
  • Videos
    • Communications Platform
      • Space account - General review
    • SMS
      • Send SMS Using CSV File
      • Send SMS Using Filters & Segments
      • Create & Send SMS Template
    • WhatsApp
      • Request WABA
      • Create & Send WhatsApp Template
      • WhatsApp Templates - Variables via CSV file
    • Chatbot
      • Chatbot Attributes

Chatbot

  • Overview
  • Delivery and Triggers
  • Invitation Message
  • Welcome Message & Interactions
    • Regular Message
    • List Message
    • Reply Button
    • Attributes
  • Final Message & Error Message
  • Setting Webhook
  • Chatbot Summary / Analytics & Reporting

Live Chat

  • Introduction
    • Overview
    • Initial Setup
    • Start Conversation
  • Integrate Chatbot with Live Chat
  • Inbox Management
    • New conversation
    • Your Inbox
    • Mentions & Internal Notes
    • All Conversations
    • Unassigned Conversations
    • Search Bar and Filter
    • Agent Status
    • Event Logs
    • New Message Indicators and Notification Features
  • Dashboard
    • Conversations dashboard
    • Performance dashboard
    • Agents dashboard
  • Inbox Preferences
    • Contact Data
    • Dashboard
    • General Settings
    • Office Hours
    • Senders
    • Teams
    • Conversation Attributes
    • Creating and Manage Tags
    • Automatic Away Mode
    • Automatic Replies
    • Quick Replies

API TUTORIALS

  • API Fundamentals
    • Communications Platform API
    • Encoding & Optimization for Multilingual SMS
    • Status Codes
    • Making Requests
    • Document conventions
    • Base Response
    • Authentication
    • Notes
    • Message Throughput (TPS)
  • SMS
    • Outbound SMS
    • Inbound SMS
    • Callback URL (MT)
    • Callback URL (MO)
  • Email
  • WhatsApp
    • WhatsApp Message Templates
      • WhatsApp Business Step by Step Onboarding
      • Creating & Sending WhatsApp Text Message Template
      • Creating & Sending WhatsApp Media Message Template
      • Creating & Sending WhatsApp Authentication Message Template
      • Creating & Sending WhatsApp Session Messages
      • Simulating Inbound WhatsApp Message
      • Callback URL WhatsApp Business
      • Webhook Notification Payload Examples
    • WhatsApp Flows
      • Static Flows
      • Flows with Message Templates
      • Webhook - WhatsApp Flow Responses
    • WhatsApp Carousel
  • Messaging
    • Sending Outbound SMS
    • Sending Email
    • Sending RCS
    • Sending WhatsApp Message Template
      • Text Message Template
      • Media Message Template
    • Sending WhatsApp Session Message
      • Text Message
      • Media Message
      • Contacts Message
      • Location Message
      • Interactive Message
  • List Management
  • Broadcast
    • Creating and Sending SMS Broadcast
    • Creating and Sending Email Broadcast
    • Creating and Sending WhatsApp Broadcast
  • Two Factor Authentication
    • Two Factor Authentication (WhatsApp)
  • URL Shortener
  • Blocklisted Contact
  • Reporting
  • SFTP Messaging Integration
    • SMS
    • WhatsApp
      • Text Message Template
      • Media Message Template
      • Session Messages
  • SMPP Messaging Integration
    • SMPP Traffic (Analytics & Reporting)

ADMINISTRATION CONSOLE

  • Overview
  • Dashboard
  • Environment`s Manager
    • Environment Configuration
      • Environment Information
      • Notifications Manager
      • Routes
      • WABA
    • Create Workspace
    • Environment`s Workspaces Configuration
      • Workspace Configuration
      • Basic Information
      • Invite Users
      • Assign Routes
      • Add Email Sender
      • Assign WABAs
      • Credits Plan
  • Workspace’s Users
  • Live Chat Configuration
  • Custom Domain
  • Videos
    • Administration Console - General Review

Flows with Message Templates

    • Getting Started with WhatsApp Flows in Message Templates
      • Example (Use Case): Customer Feedback Flow for Event Attendees
    • Sending Flow