You monitor an active credit plan and credit consumption across delivery channels from the Credits tab in the Preferences section.

The General Credit Information table lists the active plan and provides an at-a-glance summary of the credit plan:

• Credit Plan ID: Unique identifier of the plan.

• Billing date: Indicates the start date of the credit plan.

• Credit limit: Display the type of credit allocation (All Channels | Channel Specific).

• Credits: Displays the total amount of credits assigned, either as a shared pool (All channels) or the sum of all credits configured per channel (Channel specific).

• Renew credits: Indicates whether the Renew Credits option is active and specifies the renewal period (e.g., Weekly, Monthly, Quarterly).

• Roll Over credits: Shows if unused credits will be carried over to the next renewal cycle (Yes) or if they will be reset at the beginning of the new cycle (No).

• Overage: Displays whether the Overage option is enabled. If Yes, credits may exceed the configured limit once the plan is consumed; if No, delivery will stop once the limit is reached.

• Actions: Opens the detailed view of the actual credit plan, showing credits per channel, consumption, and remaining balances by selecting the View details (eye icon).

  The platform automatically sends notification emails to the Account Manager when credit consumption reaches thresholds (25%, 50%, 75%, 95%) or when credits are fully consumed (100%). The monitoring view displayed will vary depending on the type of credit plan configured:

  • All Channels: Shows a consolidated view of the shared credit pool applied to all delivery channels.\
    
  • Channel Specific: Displays a breakdown of credits, consumption, and balances for each individual delivery channel.

All channels

When you select the View details (eye icon) in the Actual Credit Plans table, the platform opens a detailed credit monitoring view. You view key credit plan data in real time.

Key Elements of the Monitoring View

The following fields provide general information about the credit plan:

• Space name: The specific Workspace where the credit plan is configured.

• Credit Plan ID: Unique identifier of the credit plan.

• Billing date & Timezone: Indicates the start date of the credit plan.

• Update date / Update Feature: Reserved fields showing when the plan was last updated (if applicable).

• Renewal credits: Indicates whether the Renew Credits option is active and specifies the renewal period (e.g., Weekly, Monthly, Quarterly).

• Roll Over Credits: Shows if unused credits will be carried over to the next renewal cycle (Yes) or if they will be reset at the beginning of the new cycle (No).

• Overage: Displays whether the Overage option is enabled. If Yes, credits may exceed the configured limit once the plan is consumed; if No, delivery will stop once the limit is reached. If enabled, an overage date also appears, indicating when it was applied.

• Credit Management (All Channels): This table reflects the shared credit pool applied across all delivery channels. It includes the following columns:

  • Channel - Lists the delivery channels included in the Workspace (e.g., Email, SMS, WhatsApp).\
    
  • Credits - Displays the total credit pool configured for the credit plan.\
    
  • Used Credits - Shows the amount of credits consumed from the shared pool, regardless of the originating channel.\
    
  • Remaining Credits - Indicates the balance of credits still available in the shared pool.

  For All channels credit plans, the platform monitors the shared pool of credits across all delivery channels. When consumption reaches key thresholds within the current period, the system automatically sends an email notification to the Account Manager. These alerts keep usage transparent and help the Account Manager take timely action to avoid service interruptions.

  • 25% consumed – Informational notice confirming that a quarter of the assigned credits have been used. The email includes the remaining balance and a recommendation to monitor consumption.\
    
  • 50% consumed – Mid-cycle update indicating that half of the assigned credits have been consumed. The Account Manager is reminded to review usage trends.\
    
  • 75% consumed – High-usage warning that three-quarters of the credits have been consumed. The email highlights the remaining balance and suggests planning a top-up if demand continues.\
    
  • 95% consumed — Critical pre-exhaustion alert. Notifies that only ~5% of credits remain; urges immediate action to avoid interruption.\
    
  • 100% consumed (Fully consumed) — Exhaustion alert. This notification confirms that all credits have been consumed. The Account Manager is immediately aware and can take prompt action.\
    
  • Overage Credit Activated – When credits are fully consumed and the Overage option is enabled, the system applies additional credits equal to 100% of the original amount. An email notification confirms that overage credits have been added to ensure uninterrupted service.

  For example, suppose a credit plan is configured with 500,000 credits for a Workspace under the All Channels option. When 25% (125,000) of the credits are consumed across Email, SMS, and WhatsApp, the Account Manager receives a notification showing the remaining balance:

  

Channel specific

When a credit plan is configured as Channel Specific, the system tracks usage individually per delivery channel. You select the Details button (eye icon) in the Actual Credit Plans table to view a breakdown of credits for each channel. You track credit usage in real-time for each delivery channel.

Key Elements of the Monitoring View

The following fields provide general information about the credit plan:

• Space name: The specific Workspace where the credit plan is configured.

• Credit Plan ID: Unique identifier of the credit plan.

• Billing date & Timezone: Indicates the start date of the credit plan.

• Update date / Update Feature: Reserved fields showing when the plan was last updated (if applicable).

• Renewal credits: Indicates whether the Renew Credits option is active and specifies the renewal period (e.g., Weekly, Monthly, Quarterly).

• Roll Over Credits: Shows if unused credits will be carried over to the next renewal cycle (Yes) or if they will be reset at the beginning of the new cycle (No).

• Overage: Displays whether the Overage option is enabled. If Yes, credits may exceed the configured limit once the plan is consumed; if No, delivery will stop once the limit is reached. If enabled, an overage date also appears indicating when it was applied.

• Credit Management (Channel specific): This table reflects the credits assigned individually to each delivery channel included in the credit plan. Unlike the shared pool in the All Channels option, each channel has its own credit allocation, which is consumed and monitored independently. It includes the following columns:

  • Channel – Lists each delivery channel that was included in the credit plan.\
    
  • Credits – Shows the total number of credits allocated to that specific channel.\
    
  • Used Credits by Channel – Displays a percentage of credits already consumed for that channel.\
    
  • Remaining Credits – Indicates the number of credits still available for the channel.

  For Channel Specific credit plans, the platform monitors each delivery channel independently. When a channel reaches key thresholds, the system automatically sends an email notification to the Account Manager. These alerts keep the Account Manager informed of each channel's consumption and support timely action to prevent service disruption.

  • 25% consumed – Informational notice confirming that a quarter of the assigned credits have been used. The email includes the remaining balance and a recommendation to monitor consumption.\
    
  • 50% consumed – Mid-cycle update indicating that half of the assigned credits have been consumed. The Account Manager is reminded to review usage trends.\
    
  • 75% consumed – High-usage warning that three-quarters of the credits have been consumed. The email highlights the remaining balance and suggests planning a top-up if demand continues.\
    
  • 95% consumed — Critical pre-exhaustion alert. Notifies that only ~5% of credits remain; urges immediate action to avoid interruption.\
    
  • 100% consumed (Fully consumed) — Exhaustion alert. This notification confirms that all credits have been consumed. The Account Manager is immediately aware and can take prompt action.\
    
  • Overage Credit Activated – When credits for an individual channel are fully consumed and the Overage option is enabled, the system applies additional credits equal to 100% of the original amount. An email notification confirms that overage credits have been added to ensure uninterrupted service.

  For example, suppose a credit plan is configured with 100,000 credits for Email, 50,000 for SMS, and 150,000 for WhatsApp.

  • If Email reaches 25% consumption (25,000 credits), the Account Manager receives a notification for the Email channel.

    

  • If WhatsApp later reaches 75% consumption (112,500 credits), the platform sends a separate alert for WhatsApp high usage.

    

    Each channel operates independently, so notifications are per channel rather than for the total combined usage.