Videos

Use these short video guides to complete common Communications Platform workflows, including creating broadcasts and automations, organizing audiences, and building message templates.

Choose a topic to get started:

• Communications Platform: Learn how to navigate your Workspace, including the Dashboard, Messaging Logs, and key Settings. Use this section to understand how your Workspace and its core features work.

• SMS: Prepare an audience, create a template, compose a personalized message, and review broadcast performance. This section follows the SMS workflow from audience selection through delivery.

• WhatsApp: Request a WhatsApp Business Account (WABA), create message templates, and send broadcasts. Learn about Authentication, Utility, and Marketing templates, Meta approval requirements, and performance results.

Select the video for the workflow you need, whether you are getting started or refining an existing process.