Videos

This section brings together a collection of short, practical video guides designed to help you understand the key features of the Communications Platform. Each video focuses on a specific workflow, showing not just where things are in the interface, but how the platform behaves in real scenarios—creating campaigns, organizing your audience, building templates, and working with WhatsApp’s approved messaging structure.

Below you’ll find a general overview of what each section covers:

• Communications Platform: This section focuses on the foundation of the platform itself. The video guides you through navigating your Space—understanding your Dashboard, reviewing Messaging and Conversations metrics, exploring Messaging Logs for troubleshooting, and configuring Settings such as channels, users, API keys, integrations, and credit plans. It’s designed to give you a solid understanding of how your workspace operates and how to move confidently through its core features.

• SMS: The SMS section focuses on how to work effectively with SMS campaigns inside the platform. It covers the essentials of preparing your audience, organizing subscriber information, applying filters or segments, creating reusable templates, and composing messages that can include personalization and tracking tools. The goal is to help you understand how SMS flows through the platform—from defining who you want to reach to delivering your message and reviewing performance.

• WhatsApp: This section covers the complete WhatsApp messaging workflow within the platform. It includes videos on requesting and configuring a WhatsApp Business Account (WABA), as well as working with WhatsApp’s template-based messaging model. You’ll learn how to request a WABA using the Partner-Initiated Process, understand Meta’s approval requirements, and verify when the account becomes available in your Space. In addition, the section walks you through creating Authentication, Utility, and Marketing templates, understanding Meta’s approval rules, and customizing headers, bodies, footers, media, variables, and buttons. Once templates are approved, the tutorials show how to send WhatsApp campaigns and review performance results. This section is ideal for teams managing business-initiated conversations or building structured, compliant WhatsApp communication at scale.

Whether you’re getting started or looking to refine how you work with campaigns, audiences, and message templates, these videos offer a practical way to learn the platform step by step. You can explore them in any order—each one focuses on a specific workflow—so you can jump directly to whatever you need to accomplish today.