Videos

This section brings together a collection of short, practical video guides designed to help you understand the key features of the Digital Engagement Platform. Each video focuses on a specific workflow, showing not just where things are in the interface, but how the platform behaves in real scenarios—creating campaigns, organizing your audience, building templates, and working with WhatsApp’s approved messaging structure.

Below you’ll find a general overview of what each section covers:

• Digital Engagement Platform: This section focuses on the foundation of the platform itself. The video guides you through navigating your Space—understanding your Dashboard, reviewing Messaging and Conversations metrics, exploring Messaging Logs for troubleshooting, and configuring Settings such as channels, users, API keys, integrations, and credit plans. It’s designed to give you a solid understanding of how your workspace operates and how to move confidently through its core features.

• SMS: The SMS section focuses on how to work effectively with SMS campaigns inside the platform. It covers the essentials of preparing your audience, organizing subscriber information, applying filters or segments, creating reusable templates, and composing messages that can include personalization and tracking tools. The goal is to help you understand how SMS flows through the platform—from defining who you want to reach to delivering your message and reviewing performance.

• WhatsApp: This section covers WhatsApp’s template-based messaging model. The video walks you through creating Authentication, Utility, and Marketing templates, understanding Meta’s approval rules, and customizing headers, bodies, footers, media, variables, and buttons. Once templates are approved, the tutorial shows how to send a WhatsApp campaign and review performance results. It’s ideal for anyone working with business-initiated conversations or building structured WhatsApp communication.

Whether you’re getting started or looking to refine how you work with campaigns, audiences, and message templates, these videos offer a practical way to learn the platform step by step. You can explore them in any order—each one focuses on a specific workflow—so you can jump directly to whatever you need to accomplish today.