Digital Engagement Platform (Part 1 / 2)

This first part of the Space walkthrough gives new users a complete tour of the core areas they’ll interact with as soon as they log into the Digital Engagement Platform. Instead of jumping straight into advanced features, the video builds a foundation: how to sign in, how to choose the right space, and how to understand the Dashboard that summarizes everything happening in your account.

You’ll see how the platform surfaces the most important activity—messages, campaigns, subscribers—and how the Messaging section reveals what’s happening across all your delivery channels. The walkthrough shows how to explore sender-level traffic, understand WhatsApp insights in context, and interpret your delivery metrics using visual breakdowns and channel-by-channel performance tables.

From there, the video moves into tools that help with real-world operations. Messaging Logs appear as a chronological record of every interaction, making it easier to troubleshoot or trace campaign behavior. You’ll also see how filtering by date range, channel, sender, or message status helps you narrow down exactly what you’re looking for.

To wrap up, the video opens the Settings area—your control center for how the space behaves. You’ll get a first look at global configurations like company information, themes, languages, channel setup, users and roles, API access, integrations, and credit management.

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Digital Engagement Platform (Part 2 / 2)

This second part of the Space walkthrough shifts the focus from platform configuration to the people you’re communicating with — your audience. The video begins by exploring the Subscribers section, where all contact management takes place. Instead of treating subscribers as a static list, the walkthrough shows how the platform helps you organize them, search through their data, apply filters and segments, and understand how your audience is structured. It also explains when and why a contact ends up in the Blacklist, and how the platform keeps those users excluded from unwanted communications.

From there, the video moves into the practical steps of growing or updating your audience. You’ll see how to add contacts one by one, paste multiple entries, or upload a CSV file to handle larger lists efficiently. The demonstration highlights how the upload window guides you through mapping each column, validating your fields, and reviewing how many subscribers were added or updated — a helpful insight for teams that manage frequent list imports.

Once the audience side is covered, the walkthrough transitions into Templates, an essential tool for anyone running recurring or structured campaigns. This segment explains how templates help maintain consistency, save time, and reduce repetitive work. You’ll see how to find existing templates, filter them by type, group them into categories, and create a new SMS template from scratch. The video also shows how placeholders bring personalization into your messages, and how the preview confirms the final look before saving.