In this section, you will discover how to verify the business phone number you registered when setting up the WABA Account and understand the advantages it can bring to your business.

WhatsApp takes verification and validation of business accounts seriously to safeguard its users from spam and fake accounts.

Verification Process

The following are the steps to verify the phone number through the OTP (one-time password) Authentication process:

1. Open the WABA Details View: Navigate to Preferences > Channel management, locate the row where "Type" is "WhatsApp WABA", and click the Edit icon.

   This opens the WhatsApp Business Account view, where phone numbers are listed.

   

2. Once a phone number is assigned to the WABA and Space, the next step is to verify the phone number. Click the Verify button located in the Verify column to complete the OTP verification process via SMS or voice call.

   

   To verify the phone number, we use the OTP (one-time password) Authentication process. An OTP is an additional level of security when working with business accounts. It is an ideal way to add security to traditional passwords or give secure access if they forget the password.

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   NOTE

   You need to be an authorized representative of your business. You’ll need to be able to receive an OTP verification code sent to the phone number (sender number you registered when setting up the WABA account) of your business via SMS or Voice.

   After clicking, the following dialog box will be displayed, where you need to select the Validation method (SMS or Voice) through which the OTP code will be sent. Select the Next button.

   
   

   The next step is to enter the verification code that was sent to the phone number through the validation method chosen in the previous step. Select the Validate button.

3. After selecting, the following code verification status will be displayed:

   • Verified status: The phone number has been successfully verified via OTP authentication code.

     
     

   • Unknown status: META does not know the status of the phone number registered in the WABA account.

     
     
     

   If neither of the two status mentioned above is displayed, the Verify button will be enabled, which means that one of the following two possible statuses was generated:

   • Not Verified status: The phone number could not be verified.
     
     
   • Expired status: The phone number was previously verified, but the 14-day verification period has ended. If the phone number is not registered, it will need to be verified again.
     
     

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     WARNING

     In this step, the phone number is being verified. Therefore, the green tick badge will not be displayed immediately. We recommend contacting the support team to request this checkmark.

   After verification, a waiting period of 60 to 120 minutes is required for the phone number to become active and ready for use with WhatsApp messaging within this space.

The next step is to configure the WhatsApp Business Profile of your brand.