Channel Management

Use Channel Management to review enabled engagement channels and configure sending windows for SMS, RCS, Email, and WhatsApp messages.

Open Settings/Preferences, then select Channel Management.

The page has two sections:

Enabled channels

The Enabled channels table lists each engagement channel available for broadcasts and automations, along with the features supported by each channel.

For SMS, the table also lists these response-message configurations:

Auto-Reply Message
Opt-Out Configuration
Help Response Configuration
Join Response

For example, Opt-Out Configuration lists the default keywords contacts can send to stop receiving messages. When a contact sends stop, the platform immediately stops sending messages to that contact. For more information, see Consent Management.

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NOTE
Contact the support team to add SMS or WhatsApp channels to the platform.
Add Email from the Add Sender dropdown menu.

Daily message scheduler

Use the Daily message scheduler to set the days and times when the platform sends SMS, RCS, and WhatsApp messages. The platform sends messages only within the configured schedule.

The Always Send toggle is selected by default, allowing messages to be sent at any time. Clear it to set specific sending days and times.

Configure the daily message scheduler

Select the days of the week when the platform can send messages.
Set the start and stop times for the sending window.
Select the time zone for the broadcast or automation.
Click Save to apply the schedule.