Automatic Away Mode

Specify the thresholds for agent inactivity to automatically transition to either the "away" or "away & reassigning" status.

Inactivity is characterized by one of the following:

  • The agent has closed all tabs or browser windows related to Live Chat for the current workspace.
  • The agent has minimized all tabs or browser windows related to Live Chat for the current workspace.
  • The agent has either placed their computer in sleep mode or is currently offline, not connected to the Internet.

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NOTE

These thresholds will be applicable to all agents in your workspace and cannot be customized for teams or agents.

To get started, navigate to the Preferences section, then select the INBOX SETTINGS dropdown menu, and click on the Automatic away mode section.

By default, both toggles are disabled: