Live Chat introduction
Learn how to access the core Live Chat tools for conversations, inbox management, dashboards, and preferences.
Use Live Chat to manage customer conversations, monitor team performance, and configure inbox workflows from one workspace.
Use the navigation sidebar to message customers, assign conversations to agents and teams, set office hours, organize conversations with tags, and review analytics and reports.
Live Chat tools
- New Conversation: Send SMS messages or WhatsApp message templates directly to existing users or leads.
- Inbox: Manage conversations in a shared workspace with your team.
- Live Chat dashboard: Monitor team performance and productivity in real time.
- Preferences: Configure and preview Inbox changes so agents and teams can follow a consistent workflow.
Updated about 2 hours ago