Live Chat

Connect customers with a human support representative through real-time messaging, directly from the Communications Platform. Manage incoming conversations from a shared inbox, monitor team performance from a dedicated dashboard, and configure preferences like office hours, quick replies, and automatic replies.

Covers: Setup & configuration · Integration with Chatbot · Inbox management · Dashboard & reporting · Inbox preferences

See Live Chat introduction to get started, or go to Inbox management to see how agents handle conversations.