Workspace users roles
See what each Workspace user role — Administrator, Operator, Viewer, and Agent — can access and do.
Each user you invite to the Communications Platform is assigned a role that determines what they can access and do. Use this table to decide which role fits each person before you send an invitation.
| Role | Permissions | Platform access |
|---|---|---|
| Administrator | Manage services, users, contacts, settings, broadcasts, and automations. Administrators have unrestricted access to system sections, features, and configuration options. | Communications Platform and Live Chat |
| Operator | Perform operational tasks. Operators cannot manage user accounts or access Settings. | Communications Platform |
| Viewer | View broadcast data, automation data, and dashboards. Viewers cannot create, edit, delete, or share broadcasts or automations. | Communications Platform |
| Agent | Handle real-time customer interactions and conversations in Live Chat. | Live Chat |
Updated about 2 hours ago