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Communications Platform
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COMMUNICATIONS PLATFORM

  • Communications Platform introduction
    • Key Concepts
    • Multi-Factor Authentication
    • Account
      • Account Configuration
        • Credits usage
        • Editing your profile information
        • User Guide
        • Support Center
        • Navigate Between Workspaces
        • Log out of the Platform
      • Access your API Key
  • Contacts and segments
    • Contacts List
      • Adding your Contacts
      • Blocklisted Contacts
      • Managing Contacts
  • Broadcasts & Automations
    • Broadcasts
      • WhatsApp broadcast
      • SMS broadcast
      • Email broadcast
      • RCS broadcast
    • Automations
      • Polls & Surveys
      • Subscription Form
      • Keyword
      • Member Card
    • Messaging Elements
      • Broadcasts Approval
      • Delivery & Recipients
      • Message Configuration
      • Summary
      • Keyword (Webhook WhatsApp)
  • Message Templates
    • SMS message template
    • Email message template
    • WhatsApp message templates
      • Metadata section
      • Personalize marketing & utility message template
      • Personalize carousel message template
      • Personalize authentication message template
      • Adding Variables (placeholders)
      • Testing and editing a media message template
      • WhatsApp message template quality status
      • Message template (reporting & analytics)
      • Notes and Policy
    • Member card message template
  • Analytics & Reporting
    • Messaging dashboard
      • Messaging Analytics
      • Contacts Analytics
      • Messaging Logs
    • Broadcasts & automations performance
      • SMS broadcast analytics
      • Email broadcast analytics
      • WhatsApp broadcast analytics
      • RCS broadcast analytics
      • Keyword analytics
      • Subscription form analytics
      • Polls and surveys analytics
      • Member card analytics
    • Analytics Cards
    • Participants
    • Message status by channel
      • WhatsApp Status
      • SMS Status
      • Email Status
      • RCS Status
    • WhatsApp sender quality rating & status
  • Workspace settings
    • Platform Preferences
      • Company Information
      • Inviting users to the platform
      • Integrations
        • Custom Webhook
        • Bright Pattern
        • OpenAI
        • Slack Integration
      • Credits overview
    • Channel Management
      • Enabled Channels
      • Enabling Email
      • Enabling WhatsApp
        • Embedded Signup (WhatsApp)
        • Partner-Initiated Process
        • Adding a phone number to a WABA
        • Verifying a WABA phone number via OTP authentication
        • Managing WhatsApp Profiles
        • WhatsApp business account (WABA) disabled
      • Consent Management
      • Inbound loop prevention
  • Platform videos
    • Communications Platform
      • Workspace account - General review
    • SMS
      • Sending SMS using a CSV file
      • Sending SMS using filters & segments
      • Creating and sending an SMS template
    • WhatsApp
      • Request WABA
      • Creating and sending a WhatsApp template
      • WhatsApp templates - variables via CSV file

Chatbot

  • Chatbot introduction
  • Delivery and Triggers
  • Invitation Message
  • Welcome message & interactions
    • Regular Message
    • List Message
    • Reply Button
    • Attributes
  • Final message & error message
  • Chatbot summary / analytics & reporting
  • Setting Webhook
  • Chatbot Videos
    • Attributes — video walkthrough

Live Chat

  • Live Chat introduction
    • How Live Chat works
    • Multi-Factor Authentication
    • Initial Setup
    • Starting a conversation
  • Integrating chatbot with Live Chat
  • Inbox Management
    • New conversation
    • Your Inbox
    • Mentions & internal notes
    • All Conversations
    • Unassigned Conversations
    • Search bar and filter
    • Agent Status
    • Event Logs
    • New message indicators and notification features
  • Live Chat dashboard
    • Conversations dashboard
    • Performance dashboard
    • Agents dashboard
  • Inbox Preferences
    • Contact Data
    • Live Chat dashboard preferences
    • General Settings
    • Office Hours
    • Senders
    • Teams
    • Conversation Attributes
    • Creating and managing tags
    • Automatic away mode
    • Automatic Replies
    • Quick Replies

Developer guide

  • Developer guide introduction
    • Communications Platform API
    • SMS encoding and character limits
    • Status Codes
    • Making Requests
    • Document conventions
    • Base Response
    • Authentication
    • Notes
    • Message Throughput (TPS)
    • Message throughput and rate limits
  • SMS overview
    • Outbound SMS
    • Inbound SMS
    • Callback URL (MT)
    • Callback URL (MO)
    • Sending Outbound SMS
  • WhatsApp
    • WhatsApp message templates
      • WhatsApp business step by step onboarding
      • Creating & sending WhatsApp text message template
      • Creating & sending WhatsApp media message template
      • Creating & sending WhatsApp authentication message template
      • Creating & sending WhatsApp session messages
      • Simulating inbound WhatsApp message
      • Callback URL WhatsApp Business
      • Webhook notification payload examples
    • WhatsApp Flows
      • Static Flows
      • Flows with message templates
      • Webhook - WhatsApp flow responses
    • WhatsApp Carousel
    • Sending WhatsApp session message
    • Sending WhatsApp message template
      • Text message template
      • Media message template
  • Sending RCS
  • Email
    • Sending Email
  • Messaging
    • Text Message
    • Media Message
    • Contacts Message
    • Location Message
    • Interactive Message
  • Broadcast
    • Creating and sending SMS broadcast
    • Creating and sending email broadcast
    • Creating and sending WhatsApp broadcast
  • Two factor authentication
    • Two factor authentication (WhatsApp)
  • List Management
  • URL Shortener
  • Blocklisted Contact
  • Reporting
  • Developer messaging integrations
    • SFTP messaging integration
      • Sending SMS via SFTP
      • Sending WhatsApp via SFTP
        • Sending WhatsApp text templates via SFTP
        • Sending WhatsApp media templates via SFTP
        • Sending WhatsApp session messages via SFTP
    • SMPP messaging integration
      • SMPP traffic (analytics & reporting)

Administration Console

  • Administration Console introduction
  • Environment's Manager
    • Environment Configuration
      • Environment Information
      • Notifications Manager
      • Routes
      • WABA
    • Creating a workspace
    • Environment's Workspaces Configuration
      • Workspace Configuration
      • Basic Information
      • Workspace invite users
      • Assigning routes
      • Adding an email sender
      • Assigning WABAs
      • Credits Plan
  • Administration Console dashboard
  • Workspace users
  • Live Chat configuration
  • Custom Domain
  • Administration Console videos
    • Administration Console - general review

SMS overview

This section covers how to send and receive SMS messages via the API: outbound sending, inbound handling, callback URLs, and delivery status.

Covers: Outbound SMS · Inbound SMS · Callback URL (MT) · Callback URL (MO) · Sending Outbound SMS

Updated about 7 hours ago


What’s Next

Related pages

  • Sending Outbound SMS
  • Outbound SMS
  • Inbound SMS