Messages Statuses

This section presents the message states while being processed by the Digital Customer Engagement platform or carrier in the emission of campaigns, and their descriptions, for:

When a message is processed by the platform to be sent, it will progress through different steps, reflecting either a final outcome or a transient state.

SMS Statuses

SMS Message StatusDescription
SENTSMS message was sent.
EXPIREDMobile operator was unable to deliver the message in the specified amount of time. A sample case is that the mobile device was turned off.
DELETEDSMS message has been deleted.
UNDELIVUnable to send the SMS message.
ACCEPTDSMS message is in the accepted status.
UNKNOWNSMS message is in invalid status. Unknown error occurred with the mobile operator. This is very unlikely.
REJECTDSMS message was rejected.
INVALID_ROUTINGPhone number is not valid.
CODE_NOT_ALLOWEDUser does not have the short or long code assigned where the message is sent
BLACKLISTEDRecipient is blacklisted.
QUEUESMS message is queued. Acknowledged by internal delivery process but not yet sent.
DEQUEUEDSMS message has been removed from the queue and is ready to be published on the mobile operator.
DELIVRDSMS message was successfully delivered.
INCOMPLETEA personalized SMS message has been sent but the placeholder information is empty . Remember, a personalized message is a message that includes placeholders (dynamic fields) such as "Name", "Phone Number", "Last Name", among others.
ENROUTEThe SMS message is enroute.

|

πŸ“˜

ON TRANSIT STATES

The platform considers Transit states those after the message has been sent to the carrier but it has had no response as to the message's outcome. It is a temporary state that should eventually result on a final outcome.

Email Statuses

Email Message StatusDescription
DEQUEUEDThe Email has been dequeued. It is being prepared to be sent.
NOT_SENTThe notification has not been sent.
BAD_TOInvalid To parameter.
BAD_FROMInvalid From parameter.
BLACKLISTEDThe email is blacklisted.
BLOCKED_DUE_BAD_BEHAVIOURRecipient temporarily blocked.
SENTEmail message was sent.
EXHAUSTEDRetry limit exceeded.
BOUNCED_PERMANENTRecipient blocked.
BOUNCEDThe email was rejected.
COMPLAINEDRecipient marked the email as spam.
OPENRecipient opened the email.
CLICKRecipient interacted with the email.
INCOMPLETEA personalized Email message has been sent but the placeholder information is empty . Remember, a personalized message is a message that includes placeholders (dynamic fields) such as "Name", "Phone Number", "Last Name", among others.

Push notification Statuses

Push notification StatusDescription
SENTThe notification has been sent successfully.
DEQUEUEDThe notification has been dequeued.It is being prepared to send.
AUTH_MISSINGThe credential is not registered.
EXHAUSTEDRetry limit exceeded.
NOT_SENTNotification could not be sent.
BAD_DEVICE_TOKENThe device token is invalid.
BAD_PLATFORMAn invalid platform attempted to send a notification.
AUTH_ERRORThe server encountered an error in the credential while trying to process the request.
PAYLOAD_LIMIT_EXCEEDEDThe message payload exceeds the limits.
INVALID_MESSAGEThe notification contains invalid parameters.
DEVICE_QUOTA_EXCEEDEDToo many notifications have been sent consecutively to the same device token.
SERVER_UNAVAILABLEThe server could not process the request in time.
SERVER_ERRORThe server encountered an error while trying to process the request.
UNREGISTEREDThe device token is unregistered or inactive.
NOT_CONTEMPLATED_ERRORThere was an unexpected error, it is an unacknowledged error.
MISMATCHED_TOKENThe credential does not have the permission to send messages to the device token.
INCOMPLETEA personalized Push message has been sent but the placeholder information is empty . Remember, a personalized message is a message that includes placeholders (dynamic fields) such as "Name", "Phone Number", "Last Name", among others.

RCS Statuses

RCS Message StatusDescription
SENTA generated RCS Id was obtained and the message was sent.
DELIVEREDMessage was delivered to the recipient's device .
READMessage has been opened or acknowledged by the recipient.
FALLBACKMessage could not be generated by the RBM platform and some other delivery method will be used (this status is final).
NOT_SENTMessage delivery failed.
INCOMPLETEA personalized RCS message has been sent but the placeholder information is empty . Remember, a personalized message is a message that includes placeholders (dynamic fields) such as "Name", "Phone Number", "Last Name", among others.

WhatsApp Statuses

WhatsApp Message StatusDescription
SENTMessage was sent to the outbound delivery system.
DELIVEREDMessage was delivered to the end-device of the recipient.
READMessage has been opened or acknowledged by the recipient.
CODE_NOT_ALLOWEDSender of the WhatsApp Business Account is not valid to send the message.
FAILEDMessage delivery failed.
QUOTA_EXCEEDEDWhatsApp Business Account exceeded the message sending limit.
INCOMPLETEA personalized WhatsApp message has been sent but the placeholder information is empty . Remember, a personalized message is a message that includes placeholders (dynamic fields) such as "Name", "Phone Number", "Last Name", among others.